Patient Service Representative Float Pool

Employment Type:

Shift:

Description:

We are looking for agenuine, friendly, and empathetic self-starter to join theSAMG Clerical Float Pool Team!

As a Patient Service Representative, you will play a significant part in creatinga great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You willbe responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, takingaccurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. 

Our ideal candidate is friendly, detail-oriented, a quicklearner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need toutilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service whileutilizing independent decision-making skills will be essential in this position. 

POSITION DETAILS:  The Float Pool is a wonderful way to learn about many different medical specialties, broaden your experience, and is a great fit for those who are flexible, adaptable, and have a desire to grow!

ThisFull-Time position will support clinic coverage for all of theSAMG Medical Clinics in the Treasure Valley. The hours for this position will typically be from 7:00 AM - 6:00 PM - locations will vary. Weekend availability is required.

MINIMUM QUALIFICATIONS:  

• High School Diploma or equivalent preferred. 

• Previous customer service experiencerequired. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminologypreferred. 

• Experience with process improvement or lean philosophy preferred.

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ESSENTIAL FUNCTIONS: 

• Knows, understands, incorporates, anddemonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions 

• Protects patients’ rights bymaintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations 

• Maintains operations by following policies and procedures and reports needed changes 

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ADDITIONAL DUTIES: 

• Acknowledges and greets patientsimmediately, providing a positive customer service experience 

• Registers patients for appointments and completes paperwork 

• Verifies and updates existing patient and insurance information 

• Keeps patient appointments on schedule by notifying provider of patient’s arrival 

• Informs patientsimmediately of delays, explains why, and theanticipated wait time 

• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. 

• Maintain knowledge of different payer practices and deductibles 

• Assist patients with all aspects of Financial Assistance Paperwork 

• Control credit extended to patients via a payment plan 

• Maintain business office inventory and equipment and order supplies 

• Maintain a neat work area including the reception area 

• Follow Cash Control Policy and Procedure andbalances daily financial activities. Ensure collection of payments at time of service 

About Saint Alphonsus: 

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. 

• Visitwww.saintalphonsus.org/careersto learn more about the benefits,culture and career development opportunities available to you at Saint Alphonsus Health System. 

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,dignity and respect. We are committed torecruit andretain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individualwith regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.