Senior Director, Account Management - MS, GA, AL

What you will be doing:

The Account Manager (AM) serves as theenterprise account owner for assigned member organizations, responsible for developing and executing integrated strategies that drivegrowth, retention, and value realization across the Premier portfolio of solutions and services.

This role builds and maintains strategic relationships across the member organization—includingC-suite executives and key stakeholders—to understand business priorities and position Premier as a critical partner in delivering operational, clinical, and financial performance improvement.

The AM acts as the member’scentral point of contact and “quarterback,” coordinating cross-functional Premier teams (Sales, GPO/Supply Chain, Technology, Advisory, Customer Success, AI/Analytics, and others) to deliver an integrated, high-value experience.

The AM is accountable for achieving definedgrowth, retention, and member value outcomes, aligning Premier capabilities to member needs and ensuring measurable impact.

Key Responsibilities

Member Relationships & Account Strategy (40%)

• Build and maintaintrusted relationships across the member organization, including executive leadership (CEO, CFO, COO, and other C-suite stakeholders)

• Establish presence “up the chain” with senior decision-makers to influence strategy and partnership direction

• Serve as thesingle point of accountability and central liaison for the member relationship

• Develop, maintain, and executeintegrated strategic account plans aligned to the member’s priorities, financial drivers, and long-term objectives

• Lead regularexecutive engagement cadence, including executive business reviews and executive-level discussions on performance and opportunities

• Coordinate and align cross-functional Premier resources to ensureconsistent, enterprise-wide engagement

• Maintaindeep understanding of member strategy, including stated priorities and emerging or unmet needs

• Generatereference accounts, success stories, and networking opportunities to help grow our business

Growth (25%)

• Accountable forgrowth of existing accounts, including cross-sell and up-sell performance

• Develop and executeaccount-specific growth strategies based on member financial, operational, and strategic priorities

• Identify and prioritizeexpansion opportunities across Premier’s full portfolio of offerings

• Lead thecommercial strategy and coordination of sales efforts, introducing and supporting Sales and business leaders on expansion opportunities

• Position solutions with executive stakeholders,articulating business value, and financial impact (ROI)

• Leverage data, analytics, and insights toproactively identify opportunities to improve performance and expand engagement

• Ensure alignment of internal stakeholders to deliver againstgrowth targets and account plans

Retention & Value Realization (20%)

• Accountable forretention and renewal of assigned accounts, partnering with Sales, Customer Success, GPO/Supply Chain COE and others to execute profitable renewals

• Develop and managerenewal strategies 12–18 months in advance in collaboration with Sales and Customer Success, ensuring proactive engagement

• Identify and actively managekey stakeholders, including champions, influencers, and potential detractors

• Communicatevalue delivered across Premier offerings, including financial, operational, and clinical outcomes

• Ensure consistent communication of progress against account goals anddemonstrated return on investment

• Maintain overallmember satisfaction and engagement, addressing issues proactively and ensuring resolution

• Align retention strategy with broader growth and relationship objectives

Enterprise Collaboration & Leadership (15%)

• Coordinate cross-functional Premier teams to deliver integrated, enterprise-level solutions

• Provide informal leadership and direction across internal stakeholders aligned to the account

• Maintain strong relationshipsacross Premier business units to ensure seamless service delivery and innovation

• Represent Premier in executive-level forums, as appropriate, to strengthen relationships and market presence

​Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Executive relationship management

• Strategic thinking and account planning

• Consultative sales and commercial strategy

• Financial acumen and value articulation

• Cross-functional leadership and collaboration

• Communication and executive presence

• Problem-solving and decision-making

Experience:

• Significant experience (10 years) inaccount management, consulting, sales, or healthcare strategy

• Demonstrated ability to engage and influencesenior executives and C-suite stakeholders

• Experience inconsultative selling and strategy development

• Strong financial and business acumen, including ability toarticulate ROI and value

• Experience working with C-Suite ofcomplex organizations or enterprise accounts

Education:

• Master’s degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

Qualified full-time and part-time employees also receive access to the following benefits:

• Health, dental, vision, life and disability insurance

• 401k retirement program

• Paid time off

• Participation in Premier’s employee incentive plans

• Tuition reimbursement and professional development opportunities

Premier at a glance:

• Granted World's Most Ethical Companies, Ethisphere, 2008-2026

• Named U.S. News & World Report, Best Companies to Work For (2023, 2024, 2025)

• Accredited by Forbes: America’s Best Management Consulting Firms 2024-2025

• Given Modern Healthcare Best in Business Awards: Consultants- Healthcare Management

• Awarded Cigna Workforce Designation Gold Level Recipient (2016,2017,2019,2020,2021,2022,2023,2025)

For a listing of all of our awards, please visit theAwards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.
 

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.  EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.357.0022.

Personal Information submitted will be processed in accordance withPremier's Employee and Job Applicant Privacy Notice, which includes additional information about your privacy rights.