Investor Services Supervisor

HS Financial Technologies (HSFT) is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.

Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.

More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.

At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.

We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.

Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.

Job Description

Investor Services Supervisors are required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HS Financial Technologies and under the supervision and guidance of a Manager and Director. Investor Services Supervisors

receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and a wide range of optional training. Additional client-specific training is provided by the Manager and Director within the team.

Key Accountabilities of the Role

• Ensure investor transaction instructions contain requisite information and advice Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions
• Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
• Review AML/KYC documentation provided by investors and follow-up where necessary. Escalate to Manager where required.
• Review Investor Transactions on HedgeInvestor® (HS Financial Technologies proprietary Investor Services System)
• Ensure reconciliation of the subscription/redemption bank account daily, and take appropriate action to clear any items. Escalate any aged items to Manager
• Preparation of Redemption Payment Schedules
• Review of wire transfers to Prime Brokers, Investors and fees payments
• Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
• Client Reporting – review client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients
• General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person
• Review distribution of Fund Performance in line with client requirements prior to distribution to investors
• Handling complex calls from investors
• Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director
• Establish effective working relationships with the NAV, QA, Compliance and internal audit departments within HS Financial Technologies
• Preparation of Fund Audit requirements
• Review of Investor Audit requests prior to distribution to investor/auditors

Education: Accounting, Finance, Legal or Business Degree. Min. 3.0 GPA

Experience:A minimum of 2 years’ experience working in a fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.

HS Financial Technologies operate a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Supervisor should be flexible and willing to adapt. Investor Services Supervisor should be capable of supervising up to 3 Investor Services Administrators.

Skills:

• Strong verbal and written communication skills
• Self-motivated with the ability to work independently as well as part of a team
• IT Literate
• Flexible in terms of approach
• Strong analytical skills
• Amenable to work during US hours