Investor Services Manager

HS Financial Technologies (HSFT) is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.

Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.

More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.

At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.

We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.

Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.

Investor Services Department

The HS Financial Technologies Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Kraków.

The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.

Job Description

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HSFT and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.

Key Responsibilities:

• Address investor transaction enquiries escalated by Supervisor or Administrator.
• Ensure all aged items on TA bank reconciliations are addressed in a timely manner.
• Address complex AML/KYC documentation issues in conjunction with Compliance department and MLRO where required.
• Review Investor Transactions.
• Review of Redemption Payment Schedules.
• Review and approve wire transfer payments.
• Ensure investor reporting is provided accurately and timely as agreed with client.
• Ensure client reporting is provided accurately and timely and in line with agreed client expectations.
• Engage with investors on complex queries.
• Identify areas for improvement in processes, personnel and structure.
• Establish and maintain effective working relationships with the NAV, QA, Compliance departments.
• Review annual fund audit requirements ensuring all items are addressed timely and accurately.
• Ensure all investor audit requests are responded to accurately and timely.
• Maintain and develop multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service.
• Oversee investor services recruitment, training and performance processes.
• Review documentation upon initialization of new clients.

HSFT operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager demonstrates flexibility and ability to adapt to changing priorities.

Investor Services Manager should be capable of leading and supporting a team of up to 8 employees servicing multiple clients with various requirements and deadlines.

Our requirements:

• IT Literate.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively both within a team structure and individually.
• Strong inter-personal skills.
• Demonstrates initiative while applying appropriate escalation processes.
• Strong systems, product and process knowledge.
• Builds effective working relationships with stakeholders.
• Ability to positively influence team morale.
• Minimum of 5 years experience working in a Hedge Fund Administration Firm with at least 3 of those at Supervisor level.
• Alternative Hedge Fund experience may be considered.

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

• LuxMed Premium Package.
• Life insurance and travel insurance.
• MyBenefit Platform.
• Employee Referral Program.
• Remote/hybrid working opportunities, or from the office.
• 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB.
• Technical workshops and soft skills training.
• Sports and Social Club.