Investor Services Administrator

HS Financial Technologies (HSFT) is a global technology and fund administration partner to alternative asset managers, supporting more than $1 trillion in assets under administration. We serve private equity, private credit, hedge funds, endowments, and others with integrated technology, specialized expertise, and scalable operations.

Our proprietary platform connects data, workflows, and operations across the investment lifecycle, delivering the automation, transparency, and insights clients need to operate efficiently and grow with confidence. Combined with deep expertise across fund accounting, middle office, investor services, regulatory reporting, tax, risk, and front-office solutions, we help clients navigate complexity at scale.

More than 2,400 professionals across 14 global offices deliver the expertise, responsiveness, and consistency that have made HSFT a trusted partner to alternative asset managers worldwide.

At HSFT, we are committed to helping employees build meaningful, long-term careers through structured development programs, leadership opportunities, and clear paths for growth. Guided by our core values of Relationships, Support, Innovation, and Expertise, we foster a collaborative environment where people are empowered to learn, contribute, and succeed.

We offer flexible working arrangements, comprehensive health and well-being benefits, and a culture that invests in our people because they are the foundation of our success.

Founded in 2008 as HedgeServ, HSFT is recognized as a leading provider of alternative asset services, earning industry recognition across technology, accounting, client service, investor services, and regulatory expertise.

This role will be hybrid based out of our Dallas, TX or Raleigh, NC office. Visa sponsorship will not be offered at this time.

Job Description

An Investor Services Administrator will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HS Financial Technologies and under the supervision and guidance of a supervisor and manger. Every Investor Services Administrator will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the supervisor and manager within the team.

Role Responsibilities

HS Financial Technologies operates a client focused structure which provides a wide-range of experience to all levels of employee. As such the successful candidate should be flexible and willing to adapt.

The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure and client requirements.

• Review investor transaction instructions to ensure all requisite information is provided. Follow up with investor for further clarification where required.
• Liaise with investors to obtain fully executed transaction instructions.
• Liaise with investors to ensure subscription proceeds are provided timely.
• Ensure appropriate AML/KYC documentation is provided by investors.
• Ensure appropriate FATCA/CRS documentation is provided by investors
• Input Investor Transactions on HedgeInvestor® (HS Financial Technologies' proprietary Investor Services System).
• Reconcile the subscription/redemption bank account daily, and notify all discrepancies to supervisor.
• Preparation of wire transfers to Prime Brokers, Investors and for payment of fees.
• Investor Reporting – prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors.
• Client Reporting – prepare client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorised Share Capital Reports for distribution to clients.
• General Investor Services – fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
• Distribution of Fund Performance in line with client requirements.
• Preparation of investor audit requests.
• Establish good working relationship with other departments.

Pre-Requisite Knowledge, Skills, and Experience

• Accounting, Finance, Legal or Business Degree
• 1+ years of relevant internship/full-time experience
• Flexible in terms of their approach and work ethic
• Focused and results orientated
• Self-motivated and have the ability to work on their own as well as part of a team
• IT Literate
• Strong verbal and written communication skills
• Strong analytical skills
• A knowledge of Hedge Fund structures, and experience with Private Equity funds is a bonus but not a requirement