DL
Intune Support Engineer
Diverse Lynx India
Location not stated
4 months ago
- Intune
- Windows
- iOS
- Android
- MacOS
- Conditional Access
- Defender
- RBAC
4 months ago
- Own Intune administration end‐to‐end (tenant setup validation, baseline configuration, ongoing operations).
- Manage device enrollment & onboarding for supported platforms (Windows, iOS/iPadOS, Android, macOS as applicable).
- Define and maintain device configuration policies (security baselines, device restrictions, profiles, settings catalog).
- Manage application deployment (required/available apps, app assignments, updates, Win32 packaging where needed).
- Manage compliance policies and ensure devices meet Gates security requirements (compliance rules, remediation actions).
- Coordinate Conditional Access enforcement with Entra ID/Security teams (device compliance-based access controls).
- Manage endpoint security policies within Intune (AV/Defender settings, firewall, BitLocker, attack surface reduction as applicable).
- Manage patch/update policies (Windows Update rings / feature updates / quality updates; reporting on compliance).
- Monitor device health and compliance dashboards and drive remediation (non-compliance, enrollment failures, policy conflicts).
- Handle Intune incidents and service requests (troubleshooting enrollment, app install issues, compliance blocks, device access issues).
- Manage device lifecycle operations (retire/wipe, reset, lost/stolen handling, replacements, offboarding).
- Maintain role-based access and governance (RBAC roles, admin access control, audit reviews).
- Deliver reporting and operational metrics (enrollment success, compliance %, patch compliance, top issues, trends).
- Create and maintain Intune runbooks/knowledge articles for Service Desk and NOC (L1/L2 procedures, troubleshooting steps).
Intune Support Engineer · Diverse Lynx India