International Voice Process

Key Responsibilities

• Handle inbound and outbound international customer calls.

• Communicate with customers in English and provide accurate information and assistance.

• Understand customer queries, identify concerns, and provide appropriate resolutions.

• Maintain accurate customer records and update information in the system.

• Follow established process guidelines, quality standards, and communication protocols.

• Meet assigned performance targets and productivity expectations.

• Demonstrate strong listening, problem-solving, and customer-handling skills.

• Work in UK shifts and rotational shifts as required.

Required Skills and Qualifications

• Freshers or candidates with 0–6 months of experience in an international voice process.

• Good English communication and conversational skills.

• Basic computer knowledge and typing skills.

• Strong listening and problem-solving abilities.

• Willingness to work in UK shifts and rotational shifts.

• Ability to work in a target-driven environment.

• Positive attitude and willingness to learn.