International Specialist (52416)

French International Specialist

Why Join InformData?

At InformData, we're helping organizations make smarter, more confident decisions through trusted data, technology, and compliance solutions. As we continue to grow, we're investing in our people, products, and future, creating opportunities for employees to take on meaningful work, drive innovation, and make a visible impact on the business. Guided by our TRUST values, we foster a collaborative environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

Job Summary

The International Specialist manages daily operations in the international department, ensuring the accuracy, reliability, and security of criminal record searches, employment and education verifications, and other services. They process client requests with a strong commitment to trust and data integrity, providing precise updates while safeguarding sensitive information. The role involves manual entry of requests, tracking delayed orders, and adhering to custom client requirements. Attention to detail and proactive communication with the team are essential to prevent delays and uphold data accuracy. Additionally, the specialist will develop a deep understanding of international products and services, reinforcing quality and trust throughout the process.

What You’ll Do

• Adhere to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met  

• Perform the necessary research to ensure customer orders are processed thoroughly and efficiently  

• Maintain client confidence and protect operations by keeping proprietary information confidential  

• Utilize all available tools to effectively perform job responsibilities  

• Communicate timely updates and results as outlined by InformData and client expectations  

• Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure 

• Maintain communication with the vendors to establish lasting relationship   

• Ensure that all searches are being updated with the required details within the required time frame   

Please note that this job description is intended to provide a general overview of the position and may not include every responsibility or qualification associated with the role. InformData reserves the right to change or assign other duties to this position at any time.

Qualifications

What We’re Looking For

• Detail-oriented, with good written and oral communication skills  

• Must have strong organizational skills and time management skills 

• Must be flexible and able to multitask 

• Proficient in Microsoft Office Suite (Excel - Intermediate or higher proficiency) 

• Proven ability to identify, assess and solve problems and communicate results 

• Experience with process workflow design and creating standard operating procedures  

• Basic knowledge of data structures 
• Proficient in both French and English (written and verbal)

Physical Requirements

This position primarily involves performing work in a remote office environment. The physical requirements below are representative of those necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Remain in a stationary position and work at a computer for extended periods.
• Frequently operate a computer, keyboard, mouse, telephone, and other standard office equipment.
• Frequently communicate and exchange accurate information through verbal and written methods.
• Review information displayed on computer screens and in electronic or printed documents for extended periods.
• Occasionally move or transport a laptop and other standard work equipment weighing up to 20 pounds.
• For positions requiring courthouse or field work: travel to assigned locations; stand and move about for extended periods; carry a laptop and related equipment; and operate a portable printer and other standard work equipment.

Additional Information

Accessibility and Accommodations

InformData is committed to providing an inclusive and accessible employment experience. We welcome requests for reasonable accommodations throughout the application and interview process. Accommodations will be reviewed and considered on an individualized, case-by-case basis in accordance with applicable laws.

Work Authorization

At this time, this position is open only to candidates who are legally authorized to work in the United States without current or future employer sponsorship.

Equal Employment Opportunity

InformData is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

This commitment applies to all aspects of employment, including recruitment, hiring, compensation, benefits, training, promotion, transfer, discipline, termination, and all other terms and conditions of employment.