Internal Communications Officer

Reports to: Corporate Communications Manager

Job Summary

To translate the internal communications strategy into well-conceptualized, flawlessly executed initiatives/projects that build a desirable, engaged, and high-performing culture. To provide direction to the Internal Communications Analyst and other execution-focused resources, ensuring initiatives are delivered on strategy, on brand, on budget, and on time, while acting as a trusted advisor to various departmental stakeholders across the business.

Key Responsibility Areas (KRAs) and Initiatives

Internal Communications Project Management

• Plan project timelines and milestones for internal communications campaigns using a structured content calendar, ensuring on-time delivery and enabling the Corporate Communications team to coordinate resources effectively across the business.
• Monitor project progress against agreed timelines and budgets through regular status reviews, allowing early identification of delays or resource gaps and keeping initiatives on track to meet employee engagement objectives.
• Manage project documentation and post-implementation reviews for each major initiative, capturing lessons learned and best practices that strengthen the quality and efficiency of future internal communications projects.
• Resolve project risks and roadblocks by engaging relevant stakeholders promptly, ensuring continuity of delivery and protecting the organization's ability to consistently communicate priority messages to employees.

Employee Engagement Initiative Conceptualization and Design

• Conceptualize employee engagement initiatives and campaigns based on employee feedback, survey data, and business priorities, ensuring initiatives are relevant to employee needs and directly support the organization's culture-building objectives.
• Incorporate diversity, equity, and inclusion (DEI) considerations into initiative design, ensuring engagement initiatives resonate across the full employee population and strengthen inclusive culture-building efforts.
• Evaluate the impact of engagement initiatives against defined success measures, using findings to refine future concepts and demonstrate the contribution of internal communications to broader organizational goals.

Departmental Stakeholder Support and Relationship Management

• Build strong, trusted working relationships with the various departments through regular check-ins and responsive support, positioning Corporate Communications as a reliable partner.
• Translate departmental briefs and communication objectives into clear, audience-appropriate internal communications materials, ensuring the various departments’ messages reach employees accurately and in a format that supports understanding and uptake.
• Proactively suggest engagement and communication initiatives tailored to individual departments’ needs and challenges, contributing fresh ideas that support the organization’s ambition to be a great place to work.

Internal Communications Budget Planning and Management

• Develop annual budgets for internal communications and employee engagement initiatives based on planned activities, ensuring adequate resourcing to deliver the communications strategy.
• Track actual spend against budget on a monthly basis, identifying variances early and enabling timely corrective action to keep initiatives within approved financial limits.
• Manage procurement and payment processes for agencies and vendors in line with company policy, ensuring compliance and maintaining strong working relationships with the Finance and Procurement teams.
• Reallocate budget across initiatives as priorities shift during the year, ensuring resources remain aligned to the highest-impact communications and engagement activities.

Measurement, Reporting & Service Performance

• Engage agencies clearly on project objectives, timelines, and deliverables, to ensure output consistently reflects organizational messaging, tone, and visual identity requirements.
• Review agency deliverables against agreed quality standards and brand guidelines, safeguarding the consistency and professionalism of all externally produced internal communications materials.
• Track agency performance against service level agreements (SLAs) and deliverable timelines, holding vendors accountable and ensuring the organization receives value for money on external spend.
• Conduct periodic agency performance reviews and relationship check-ins, strengthening long-term vendor partnerships and ensuring agencies remain responsive to evolving business needs.

Qualifications and Experience Requirements

Minimum Qualification:

• Bachelor’s degree in any subject, preferably in the Social Sciences, Administration or Humanities

Minimum Years of Experience and Relevant Areas:

• Minimum of 5 years relevant experience in Marketing Communications or a related field; postgraduate qualification an advantage.

Proven experience in:

• Managing internal communications or employee engagement projects end-to-end, from planning through to delivery and evaluation.
• Conceptualizing and delivering employee engagement initiatives or campaigns that measurably build culture and drive attitudinal change.
• Designing engagement approaches tailored to different office locations or business units, accounting for local context and culture.
• Briefing, managing, and evaluating external marketing/communications agencies and vendors.
• Developing, tracking, and reporting on budgets for communications or engagement initiatives.
• Managing relationships with senior stakeholders and multiple departments, including translating departmental briefs into communication materials.
• Escalating and helping resolve communications-related risks or issues in a corporate/matrixed environment.

Any Additional Qualifications / Certifications or Experience (Desirable but not essential):

• Demonstrated experience conceptualizing and delivering employee engagement campaigns or initiatives end-to-end
• Solid project management skills, with experience running multiple concurrent workstreams
• Strategic thinking ability, balanced with hands-on delivery capability
• Research oriented: must be able to research effectively and convert research findings into initiatives, high level reports and presentations
• Experience of successfully managing external vendors for delivery of projects
• Good knowledge of the Nigerian oil and gas sector specifically what the IOCs and other indigenous companies are doing digitally and on social media
• Creative problem-solving skills
• Excellent written and verbal communication skills
• Excellent copyediting and proofreading skills
• Strong storytelling and presentation skills and ability to produce clear, engaging narrative
• Proven ability to comfortably operate within a challenging and sometimes complex environment and prioritize competing demands
• High levels of integrity, autonomy, and self-motivation
• Good organizational skills: ability to manage multiple social media platforms, Company’s digital needs as
• Excellent attention to detail