Internal Audit Analyst

Summary:

We are seeking an experienced Internal Audit Analyst with a strong background in compliance, audit, risk, or quality assurance. The ideal candidate will have direct BPO/contact-center audit exposure and prior experience working in or directly supporting BPO operations in India. Candidates with broader audit/risk backgrounds are also welcome, provided they have strong fundamentals. General BPO compliance experience is essential, while experience in FinTech/financial services is a plus.

Responsibilities:

• Lead audits end-to-end, from kick-off through corrective action plan (CAP) closure.
• Conduct operational/process audits and vendor/partner compliance in BPO/contact-center environments, focusing on security and privacy compliance.
• Perform both physical and virtual audits, with on-site presence as a critical requirement.
• Apply structured root-cause analysis methodologies such as 5-Whys or fishbone diagrams.
• Travel to partner sites within India and occasionally Asia for in-person audits.

Requirements:

• Minimum of 5 years of experience in compliance, audit, risk, or quality assurance.
• Hands-on experience with PCI-DSS, HIPAA, ITGC, and Indian data-privacy regulations; familiarity with TCPA/FDCPA is a plus.
• Flexibility to work rotational shifts at partner sites, mostly day shifts with occasional night coverage.

Required Skills:

• BPO/contact-center audit and compliance expertise.
• Root-cause analysis and corrective action planning.
• Partner governance, stakeholder management, and compliance reporting.
• Proficiency in Excel for reporting purposes.

Preferred Skills:

• Certifications such as CIA, CISA, ISO 27001 Lead Auditor, or Six Sigma.
• Experience with Tableau or Power BI.
• Background in FinTech.

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