Intake Specialist

At Craig Swapp & Associates, we provide unparalleled personal injury customer service and results. We emphasize the excellence that should be present in a leader in the personal injury law field by putting clients first, delivering world-class service, and winning for them. Our Sandy, UT office is seeking an individual who shares our core values to join our team as an Intake Specialist. We are looking for someone who takes pride in their work, holds themselves to high standards and seeks for excellence in all they do. 

The Legal Intake Specialist is a fast-paced position, answering in-bound phone calls, chats or emails from potential clients responding positively to the company’s extensive advertising (no cold calling required).  Our Legal Intake Specialists are the first contact most clients have with the company and as such, we are looking for a candidate with confidence and empathy who displays strong attention to detail.

The Legal Intake Specialist gathers information and answers the potential clients questions before determining if the company can help. Once a case is qualified the Legal Intake Specialist e-Signs the client and schedules the final steps for the client to complete their onboarding process. 

Pay range is $18 - $22 per hour depending on experience and past success meeting sales objectives. Bonuses paid on top of base hourly rate for successful sign-ups. Company paid employee medical, dental and basic life insurance, as well as paid holidays, paid time off and 401(k) retirement with company match. Other supplemental insurances and benefits are available.

Qualifications

• Two or more years of customer service/sales experience, with a special emphasis on closing
• Telemarketing experience with e-Sign is a plus
• Candidates should demonstrate a personable and empathetic phone approach with strong persuasion skills
• Candidates need to be reliable, dependable and exhibit excellent attention to detail 
• General computer and data entry skills are required
• Fluent in English is mandatory, fluent in Spanish a plus
• Education requirements are High school diploma or general education diploma (G.E.D.)