INTAKE AND ADMISSIONS EVENING MANAGER

Be the steady leadership presence that helps patients take the first step toward care. Destiny Springs Healthcare is looking for an Intake and Admissions Evening Supervisor to oversee evening admissions operations, support referral partners and families, and lead a high-impact team during one of the most critical points in the patient journey.

Position Summary:

The Intake and Admissions Evening Supervisor manages departmental operations during the evening shift and provides immediate administrative supervision to Intake Coordinators, the Intake Coordinator Lead, Behavioral Health Technicians (BHTs), the BHT Lead, Registered Nurses, and Intake Clinicians (Social Workers). The supervisor supports the Director of Intake and Admissions with staffing, performance oversight, training, and coordination of clinical assessments while deferring clinical supervision and licensed clinical decisions to the appropriate clinical leaders. The regular schedule is Monday through Friday and includes evening coverage, with start and end times determined by operational needs. The position also requires one Saturday and one Sunday each month.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provides immediate administrative supervision to evening-shift Intake and Admissions staff, including Intake Coordinators, the Intake Coordinator Lead, BHTs, the BHT Lead, Registered Nurses, and Intake Clinicians.
2. Directs the screening of potential patients for admission and initiates the integrated assessment process during the evening shift.
3. Assists administration, physicians, and clinical staff in the assessment of pending admissions, determines appropriateness of level of care, and communicates pending admissions to the Nursing Department.
4. Assists the Director of Intake and Admissions in preparing reports to communicate pertinent census information, referral sources, pending admissions, follow-up actions, pending discharges, and the nature of discharges.
5. Functions as a liaison between physicians and families; coordinates with transportation services and other mental health facilities to organize admission procedures.
6. Assists the Director of Intake and Admissions in interviewing, hiring, performance management, and training of all Intake and Admissions staff.
7. Coordinates disciplinary actions and termination procedures with the Director of Intake and Admissions and Human Resources to ensure compliance with hospital policies.
8. Ensures an adequate system of communication and reporting is maintained with all staff and departments involved in the ongoing operation of the program.
9. Attends all mandatory facility in-service and staff development activities as scheduled.
10. Ensures staff schedule and configuration meet the needs and demands of the patient population during the evening shift.
11. Coordinates with the admissions team and applies approved admission criteria within the scope of the supervisor’s licensure and delegated authority to support level-of-care decisions. Coordinates initiation of the plan of care at admission across all levels of care.
12. Ensures referral sources are notified of, or participate in, decisions about appropriate transitions between levels of care.
13. Provides for the educational needs and professional development of all Intake staff.
14. Reviews all risk management occurrences and ensures complete and timely reports are submitted to Risk Management.
15. Prepares for and attends meetings in the absence of the Director of Intake and Admissions.
16. Manages the admission process by maintaining updated bed availability and facility service information.
17. Provides guidance and community resources to individuals who are inappropriate or unavailable for admission.
18. Ensures patient rights are upheld in compliance with all applicable state and federal regulations.
19. Manages occupancy levels and census mix to support facility goals.
20. Maintains working knowledge of applicable federal and state regulations and reimbursement requirements, including Managed Care, Medicaid (AHCCCS), and Medicare, and applies that knowledge to admission screening, verification, and coordination activities.
21. Demonstrates conduct consistent with the facility’s mission, vision, values, standards, policies, procedures, confidentiality requirements, and code of ethical behavior.

SUPERVISORY RESPONSIBILITY:

The Evening Supervisor provides immediate administrative supervision to all Intake and Admissions staff assigned to the evening shift, including Intake Coordinators, the Intake Coordinator Lead, Behavioral Health Technicians, the BHT Lead, Registered Nurses, and the Intake Clinicians. Administrative responsibilities include scheduling, daily work direction, operational coordination, performance feedback, and escalation of conduct or performance concerns to the Director of Intake and Admissions and Human Resources. These responsibilities do not include clinical supervision of licensed clinical or nursing staff.

WORK ENVIRONMENT:

This position works in a clerical office setting within a behavioral health and psychiatric hospital and routinely uses standard office equipment. The employee must be able to concentrate amid distractions, transition efficiently between tasks, remain flexible, and prioritize multiple responsibilities within established time frames. 

PHYSICAL DEMANDS:

This position is primarily sedentary and requires intermittent standing, walking, bending, and stooping. The employee must be able to communicate verbally, by telephone, and in writing; hear and distinguish sounds with no more than a 40 dB loss at 500 Hz, 1000 Hz, and 2000 Hz, with or without correction; and perform repetitive motions with the wrists, hands, and fingers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED COMPETENCIES: 

• HIPAA Compliance
• EMTALA Compliance
• Verbal and written communication, phone etiquette, and documentation
• Staff Scheduling and Administrative Supervision (multi-role team)
• Bed Board Reconciliation
• Shift Report and Census Report
• AHCCCS Verification
• Coordination of Transportation
• Risk Management Reporting
• Approved Hospital EMR Notes

TRAVEL:

This position requires no travel.

Qualifications

REQUIRED EDUCATION / EXPERIENCE:

• Current, active Registered Nurse (RN) licensure is required and must be maintained throughout employment.
• Minimum of five (5) years of experience in a behavioral health, psychiatric, or mental health setting. Relevant intake and admissions experience may be included within this requirement.
• Five (5) years of intake and admissions management experience is preferred and may overlap with the required behavioral health experience.
• Current BLS/CPR and CPI certifications are required before the employee has any patient interaction and must be maintained throughout employment.
• Valid Level One Fingerprint Clearance Card required.