Insurance Verification - Rolling Meadows Office Staff

Role and Responsibilities

• • Verifying insurance benefits
  • Entering insurance information on patient accounts
  • Working verifications in Phreesia
  • Check patients SNF/Hospice status
  • Answer questions from staff regarding insurance
  • Obtain referrals for office visits and treatments
  • Calling patients regarding referral issues

Physical Demands

• frequently required to stand, walk, sit, use hands/fingers, talk and hear
• The noise level in the work environment is usually moderate

attire

• Business Casual

Qualifications:

• Prior insurance experience preferred
• Excellent communication skills
• Able to multi-task well
• Computer knowledge
• teamwork – balances team and individual responsibilities, gives and welcomes feedback openly, contributes to a positive team spirit, able to build morale, supports everyone’s efforts to succeed
• Problem Solving – ability to identify and resolve problems, develops solutions, works well in a group, uses reason even when dealing with emotional topics
• Customer service – ability to manage difficult situations, responds promptly to customer needs, meets commitments
• Interpersonal skills – focuses on solving conflict, not blaming, maintains confidentiality, listens to others, keeps emotions under control, remains open to new ideas
• written and oral communication – speaks clearly, listens for clarification, responds well to questions, writes clearly, ability to edit work for spelling and grammar, ability to read written information
• Attendance, punctuality, dependability – arrives to work on time, absenteeism is kept at a minimum

EDUCATIONAL REQUIREMENTS:

• High school graduate