Installation Analyst (II)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

TITLE:Installation Analyst (II) (Transaction Resource Specialist)

LOCATION: Belgrade, Serbia

GRADE:9
 

The Installation Analyst 2 is responsible for scheduling Transaction Services (Install Team, 3rd party resources) of specific installation activities by processing Reservations request or Resource Coordination activities and taking corrective action to mitigate the risk. The TRS receives/retrieves scheduling requests, plans, maps out, secures resources, and coordinates any gaps until closure. In addition, they can be responsible for communicating the schedule to the customer/PMO (Project Management Organization), escalating any resource issues, providing potential resolutions to Senior Install Techs/field management and they are also responsible for preparing/submitting reports to all needed parties involved.

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Key Responsibilities:
•            Scheduling roll outs and Business as Usual Requests
•            Processes new requests, carryovers, reschedules, short notices and secures skilled techs
•            Limit TM/break-fix involvement to Installations, De Installations, SPVs and Retrofit calls.
•            Processes reservation requests within the 5-day SLA or less as necessary
•            Ensure that all ES Tasks/requests have the correct and necessary information. Rejects and communicates any discrepancies
•            Escalate issues to the Implementation Coordinator and/or Project Manager and field TM/FOD/SGM as necessary, and provide potential resolutions
•            Use standard processes and tools to ensure that each customer event is scheduled on time with all the necessary information to meet the customer\'s expectations.
•            Use approved rollout management tools, such as CAP report, QuickBase, ES Oracle application and Map Point which assist in measuring NCR\'s success in meeting customer expectations.
•            Solves routine problems and escalates as necessary handling over proposed potential resolutions.
•            Works with Senior Installation CEs/Managers/Team Lead with scheduling issues/gaps until a confirmed resolution has been established and communicated
•            Participate in regular meetings with team members/field to review status and to jointly resolve issues.
•            Establishes and maintains communications with the project team and Field Services Management.
•            Cross train on other areas/districts/territories to ensure coverage.
•            Run queries and generate reports as needed.
•            Reduce Outside Spend as necessary
•            Helps ensure that the Installation CEs are fully utilized and provides necessary feedback to management for CEs training to acquire needed skills to cover any request
•            Coordinates with other TRSs/Field Management if needed to get assistance for additional resources
•            Works on extended hours during special and critical rollouts/scheduling events
•            Collaborate with team members on continuous process improvement and innovation.

Basic Requirements

• Bachelor’s Degree in Business or related education/experience.

• Proficient in Microsoft Office (Access, Excel, Word, Outlook, etc.)

• Customer Focused individual

• Excellent written and verbal English communications skills

• Ability to work in a fast-paced, multi-tasking environment with less supervision

• Good time management and organizational skills

• Ability to work both as part of a team and independently

#LI-MV1 #LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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