MD
Inside Sales Supervisor | Inside Sales Manager
Macpower Digital Assets Edge Private Limited
๐จ๐ฆ Canada
Hybrid
Manager or above
5 days ago
CA$75,000 โ CA$85,000 / year
5 days ago
Supervises the activities of the Market Area's Inside Sales Team and provides a level of experience/expertise in the sale of services to customers resulting in additional revenue. This is a hybrid role with Tuesday, Wednesdays and Thursday in the office while Monday and Friday is work from home. This position has supervisory responsibilitiesand this includes the direct supervision of 6 full-time employees.
Essential Duties and Responsibilities:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.
- Establishes and maintains a high level of customer satisfaction on all sales transactions.
- Communicates to and work with the Market Area Sales Manager to help resolve escalated or unique customer issues.
- Supervises activities of the Inside Sales Department.
- Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.
- Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
- Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives.
- Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.
- Participates in training and coaching the Inside Sales staff.
- Sets up and maintains accurate customer records for all customer interactions, this includes prospect data, contracts, orders and service machine documentation.โ
Basic Qualifications:
- Education: Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four years of relevant work experience.
- Experience: Two years of direct business-to-business sales (in addition to education requirements).
- Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.
- This is a supervisory position, placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
- Bilingual (French and English) โ written and spoken โ (For Queฬbec candidates: We require a bilingual speaking supervisor because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec)
Inside Sales Supervisor | Inside Sales Manager ยท Macpower Digital Assets Edge Private Limited