Inside Sales/ Customer Service Representative

TheInside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.

Essential Functions:

• • Sell industrial hose, gasket and piping products and maintain customer accounts
  • Take orders on the phone and over the internet
  • Enter orders and product quotes into the computer system
  • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
  • Prepares reports of business transactions in company database
  • Works with account managers to keep account activities up to date
  • Investigates and resolves customer problems with deliveries
  • Conduct technical research and work with customers to bring to market viable solutions
  • Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
  • Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
  • Follow orders through the process from door to door, solving any problems along the way
  • Manage all files including purchase orders, drawings, specifications and models
  • This position is onsite and does not offer a remote work arrangement

Experience, Education and Skills:

• • Education: High school diploma or equivalent. Associates degree or higher is preferred.
  • Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.
  • Tech Skills: Microsoft Office tools such as Word, Excel, Solid works, etc.

We offer:

• • Medical/ Dental/ Vision/ 401k
  • Paid Vacation and Holidays
  • Tuition reimbursement and ongoing development opportunities
  • A supportive, team-focused environment
  • Stability in a well-established company