Inside Sales Associate

Responsibilities:

• Sell, upsell and cross-sell hearing technologies to existing recipients.
• Reach out to recipients through methods that include, but are not limited to, phone call, email, web chat, SMS chat, and social media for selling opportunities.
• Create and process upgrade insurance authorizations.
• Use SalesForce and Insurance Portal to manage upgrades.
• Collaborate with field staff, reimbursement, and customer service.

Requirements:

• High School Diploma or GED Certification (MUST)
• Experience in sales and/or customer service representing a medical product is preferred.
• Excellent interpersonal communication skills with the ability to communicate both written and verbally.
• Insurance authorization experience is valuable.
• Strong customer focused orientation.
• Self-motivated, high level of initiative, with ability to work well in cross-functional teams
• Strong organizational skills
• Proficient computer Skills
• Demonstrate ability to handle multi-tasks, field questions covering diverse areas and facilitate positive responses.
• Must have ability to handle high volume of calls/emails/paperwork.

Competency in both Spanish and English language is preferred

Job Types: Full-time, Temporary

Work Location: Hybrid remote in Valencia, CA 91355