Infrastructure & Systems Engineer

At P.F. Chang’s, we takePRIDEin creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders. Our vision is to be the most admired Pan-Asian restaurant company in the world.

We are seeking an experienced an Infrastructure & Systems Engineer to join our Technology Operations team at our Global Support Center in Scottsdale, Arizona.

What You’ll Do:

• Provide second level support and maintenance for network and server infrastructure, virtualization environments and end user devices.
• Proactively monitor system performance to assist with the identification of potential issues and future design improvements.
• Investigate performance anomalies and perform root cause analysis for network and systems infrastructure.
• Installation, configuration and deployment of network infrastructure with a focus on scalability, performance, redundancy and security.
• Evaluate, design and implement complex systems monitoring and management solutions to help drive performance improvements and reliability.      
• Works with other IT solution engineers and developers to identify and resolve technical issues while suggesting service improvements and/or new technology approaches.         
• Author, document and maintain internal documentation, procedures and policies.        
• Effectively manages time and competing priorities to meet objectives and project deadlines.        
• Provide 24x7 technical support via on-call duties, as required.
• Learns and becomes proficient with all the technology utilities, tools and standards at the company. 

What You’ll Bring:

•  3+ years of experience in managing LAN/WAN network infrastructures.        
• 3+ years of experience supporting a Meraki network environment supporting over 1K+ users, including VPN and use network shaping policies.       
• Expert knowledge of Meraki, FortiGate, Microsoft Server, Active Directory, TCP/IP protocols and server virtualization technologies.         
• Demonstrated knowledge in the configuration, implementation and testing of network environments hosting hundreds of servers and performance optimization.        
• Knowledge and skilled in scripting languages such as PowerShell, Python, Internet/email filtering software and system health monitoring.       
• Preferred additional experience with any of the following technologies: Office 365, Azure, Abnormal, Nutanix, Prism, AirWatch/WorkspaceOne and Zabbix.

Location: 

This is primarily an office-based position located at theP.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office.

Bring Your PRIDE:

Our values guide how we work and lead:

Passion—We bring energy, heart, and purpose to every plate, and every guest, every time.
Respect— We treat our Team Members and guests as we want to be treated.
Innovation— We remain curious, aspirational, and forward-thinking.
Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
Excellence— We strive for perfection and aim higher in everything we do.

Benefits We Offer:

• Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
• Paid Vacation and Sick Time:  20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• Paid Holidays:12 company-selected holidays plus 2 floating holidays per year.
• Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.
• Professional Development: Tuition reimbursement for job related programs.
• Lucky Cat Meal Card: Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
• Exclusive Discounts: Access exclusive employee discounts.
• Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

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