AL
Information Technology_CAN - CAN_Support Executive
Artech LLC
🇨🇦 Canada
On-site
Manager or above
3 weeks ago
- Salesforce
- Apex
- Visualforce
- REST API
- SQL
- Data Modeling
- AJAX
- SOQL
- triage
- SSL
- SAML
- JWT
3 weeks ago
Toronto, ON - Hybrid (2-4 Days WFO)
12 months
RBC role
Role Descriptions: Requirement:3+ years of experience with Salesforce administration and development including customizing Salesforce objects| workflows| and security models.2+ years of experience with nCino loan management system and basic understanding of Lending operations.Strong experience in integrating Salesforce with other platforms| systems| or applications using APIs and data connectors.Experience with Apex programming| Visualforce| Lightning components| and Salesforce REST APIs Proficiency in SQL and database management| particularly in relation to relational databases.Familiarity with data modeling concepts like normalization| denormalization| and entity-relationship modeling.Experience in troubleshooting incident using Apex classes| Triggers| Apex Test Classes for SFDC testing and Batch Apex for complex data processing.Experience in SFDC development using visual force pages| visual force components AJAX Tool kit| SOQL| and SOSL queries.Experience with customizing various SFDC standard objects like Accounts| Contacts| Opportunities| Cases Entitlements| Service Contracts| Reports| and dashboards.Created Page Layouts| search layouts to organize fields| custom links| related lists| and other components on a record detail and edit pages.Responsibilities :Handle production incidents end-to-end| including ticket triage| escalation| stakeholder communication| and maintaining runbooks| SOPs| and knowledge base articles for recurring issues.Support deployment activities| production releases| hotfixes| and configuration changes. Validate post-deployment functionality and ensure system stability after every release.Administer and manage Salesforce environments| including users| permissions| and data models.Customize Salesforce objects| fields| record types| page layouts| and workflows to meet business requirements.Configure and manage Salesforce Lightning components| including custom pages| dashboards| and reports.Perform regular health checks and optimize Salesforce instance performance Troubleshoot and resolve technical issues related to Salesforce customizations| integrations| and workflows.Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.Manage SSL certificates| SAML certificates| and JWT signing certificates used in integrations (e.g.| Salesforce to external systems). Ensure timely renewal| rotation| and avoidance of authentication failures.
Custom Fields:
Name: Work Assignment Location
Value: Hybrid
Name: Requisition ID
Value: 10963021
Name: Child
Value: IS-BFSI-Canada-2-Group1
Name: Assets
Value: None
Name: Parent
Value: IS-BFSI-Canada-2-Parent
Name: Type of Asset
Value: None
Name: Business Vertical
Value: CL-BFSI Americas 2
Name: Work Location CDF
Value: ~TCCI Canada Corporate~
Information Technology_CAN - CAN_Support Executive · Artech LLC