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Information Technology - Application Support Analyst
Mindlance
- 🇨🇦 Canada
- On-site
- 4 hours ago
- Devops
- Oracle
- Unix
- Linux
- PowerShell
- AI
4 hours ago
Duration: 12 Months
Location: Montreal, QC (Need to go 3 days in week to onsite)
Job Description:
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
Change and Request Management:
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
Reporting & Special Projects
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects
TRAINING AND OCCUPATIONAL EXPERIENCE
- Support role experience required ( >5 years’ experience)
- Experience in Banking / Financial sector preferred
- Knowledge Core Banking applications and/or data warehousing preferred
- DevOps knowledge will be an advantage
ESSENTIAL SPECIFIC REQUIREMENTS
- Strong database skills (Oracle, MS SQL)
- Unix/Linux hands on experience with knowledge of day to day commands
- Scripting experience (Shell, powershell, ..._)
- Scheduling tools (Autosys)
- Monitoring tools (Sysload, Geneos)
- Collaboration Frameworks (SharePoint)
- File transfer protocols
- Prior experience in a banking environment will be an advantage
SKILLS AND BEHAVIOURS
- Strong communication skills (written and verbal)
- Good organizational skills
- Basic office software literacy (Microsoft Office, etc.)
- Professional attitude and good interpersonal behavior
- Autonomy and adaptability; must be able to take initiative and be proactive
- Global financial products knowledge, a plus
- Project management skills, a plus
Mindlance Consulting Inc. (AP-2303285) is a licensed temporary staffing agency in the province of Quebec.
Information Technology - Application Support Analyst · Mindlance