Information Services - System Administrator II

Job Description
Position Title: Systems Administrator
Reports To: Information Systems & Technology Manager
Department: Information Services
FLSA Status: Salaried (EXEMPT)

1.0 Position Summary

The Systems Administrator is responsible for maintaining, supporting, and improving the
organization’s IT infrastructure. This position serves as the subject matter expert (SME) for
servers, network infrastructure, cybersecurity, cloud-based systems, and enterprise platforms
including Google Workspace. The System Administrator works closely with the Information
Systems & Technology Manager to ensure reliable, secure, and efficient technology operations
across the organization.
In addition to infrastructure responsibilities, the System Administrator provides secondary
support for fleet and operations technology systems to assist in maintaining standards,
performance, business continuity, and operational effectiveness.

2.0 Essential Duties and Responsibilities

Infrastructure & Systems Administration
● Administer, maintain, and monitor physical and virtual server environments.
● Serve as the primary SME for network infrastructure including switches, firewalls,
wireless systems, VPN connectivity, TV matrix, conference room technology, and
internet services.
● Manage and support cybersecurity tools, endpoint protection, access controls, backups,
patching, and system hardening.
● Administer cloud-based platforms and services including Google Workspace and other
enterprise applications.
● Monitor system performance, availability, and capacity to ensure optimal operation and
uptime.
● Perform system upgrades, maintenance, troubleshooting, and disaster recovery
procedures.
● Maintain backup and recovery solutions to protect organizational data and systems.
● Document infrastructure configurations, procedures, standards, and system changes.

● Coordinate with vendors and third-party service providers for support, maintenance, and
project implementation.
Operational & Technical Support
● Assist the Information Systems & Technology Manager with supporting fleet and
operations systems.
● Provide advanced technical support and troubleshooting for hardware, software, and
infrastructure-related issues.
● Support deployment and maintenance of user devices, printers, mobile equipment, and
operations technology systems.
● Participate in IT projects, system implementations, and technology improvement
initiatives.
● Assist with maintaining compliance with company policies, cybersecurity standards, and
industry best practices.
General Responsibilities
● Maintain confidentiality and security of company information and systems.
● Participate in after-hours support or on-call rotation as needed.
● Stay current with emerging technologies, cybersecurity threats, and industry best
practices.
● Perform additional duties as assigned.

3.0 Requirements

Education & Experience

● Associate’s or Bachelor’s degree in Information Technology, Computer Science, or
related field preferred.
● Minimum of 3–5 years of experience in systems administration, network administration,
or infrastructure support.
● Experience supporting cloud-based environments such as Google Workspace required.
● Experience with virtualization platforms, backup systems, and network infrastructure
preferred.
Knowledge, Skills, and Abilities
● Strong knowledge of server administration, networking, cybersecurity, and cloud
technologies.
● Experience with Microsoft Windows Server environments and enterprise networking
equipment.

● Understanding of firewalls, VPNs, wireless networking, and security best practices.
● Ability to troubleshoot complex technical issues independently.
● Strong organizational skills with the ability to manage multiple priorities.
● Excellent written and verbal communication skills.
● Ability to work collaboratively with technical and non-technical users.
Preferred Certifications
● CompTIA Network+, Security+, or Server+
● Microsoft, Google, Cisco, or VMware certifications preferred

4.0 ESSENTIAL ATTRIBUTES

● High performer in a self-driven environment
● Customer-focused, helpful, patient, and professional
● Energetic with a positive attitude
● Strategic planning and project leadership capabilities
● Strong team leadership and execution skills
● Innovative and forward-thinking mindset
● Ability to develop alternate solutions in complex situations
● Accountable and dependable
● Motivated with strong drive and initiative
● Reliable and self-organized
● Strong time management skills with the ability to prioritize multiple tasks and deadlines
● Ability to frequently lift and move computing equipment up to 25 pounds

5.0 EXPECTED PERFORMANCE STANDARDS

Physical & Other Demands
The physical demands are those customary to an office environment; however, substantial time
is required in refrigerated warehouse environments where physical safety and food safety
clothing may be required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The employee must maintain flexibility to engage with night shift operations on a reasonably
consistent basis.

Work Environment & Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

● Work environment is fast-paced with frequent short deadlines and critical situations
requiring adaptability and flexibility.
● Work areas include offices, refrigerated warehouses, and surrounding grounds.
● Limited hazards may exist due to visits to warehouse and operational areas.
The employee understands that nothing in this job description changes the at-will employment
relationship with Capitol City Produce.