Industry Relations Manager, E-Commerce - Public Policy

The Americas Public Policy team represents the company with governments, policymakers, NGOs, think tanks, nonprofits, and opinion leaders across North and South America. We advocate for the company on high-profile political, legislative, and regulatory issues, and help external audiences understand how our products work and the safeguards behind them.

Policy in the Americas is made at national, state, and local levels at once, which means the same issue can be live in a dozen places on different timelines.

You will take part in some of the most important policy conversations shaping the internet, with direct impact on how users, creators, and communities across the region experience our platforms.

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Industry and Regulatory Relations function within the Governance and Experience team is committed to engaging relevant stakeholders, including industry associations and government agencies, to influence policy decisions, navigate regulatory frameworks, and promote TikTok Shop's interests.

We are seeking a proactive and highly skilled Industry Relations Manager to join our Industry Relations and Regulatory Partnerships team at TikTok Shop. You will partner closely with our Governance and Experience, Brand Protection, Intellectual Property Rights (IPR), Legal and other cross-functional teams to establish strong working relationships with e-Commerce industry focused groups, and drive a positive narrative about our efforts to maintain a safe e-Commerce environment. In this pivotal role, you will establish, develop and maintain relationships with key leaders with brands, third party organizations and other industry groups on issues such as intellectual property protection (counterfeit, trademark, copyright), product safety, and consumer safety.

• Play a vital role in driving third party e-Commerce group engagement strategy, emphasizing proactive collaboration and partnership with leading brands, trade associations and rightsholder groups.
• Establish and cultivate relationships with brands, industry associations in anti-counterfeiting, IP and rightsholder groups
• Partner closely with Legal, the Brand Protection team, Intellectual Property Rights (IPR) and other internal stakeholders to analyze and assess risks and impacts of industry efforts impacting e-Commerce regulation and legislation.
• Represent TikTok Shop and advocate for the company's positions in external forums, including industry discussions, conferences, and industry engagements to enhance trust in our brand and marketplace.
• Partner with internal cross functional teams to drive consistency in our external processes and narrative across TikTok and TikTok Shop and effectively communicate industry developments to internal stakeholders.
• Collaborate with cross-functional teams to integrate industry perspectives and considerations into government relations and business strategies. Contribute to the development of company policies and positions on regulatory and industry matters.
• Research and analyze industry regulatory developments, policy, and related trends. Stay abreast of industry best practices and emerging issues impacting e-commerce.
• Draft memos, presentations, talking points and other materials for leaders on the Industry Relations and Regulatory Partnership team and other leaders within the Public Policy team.
• Demonstrate sound judgment and the confidence to respectfully challenge assumptions, provide alternative perspectives, and advocate for effective solutions

Minimum Qualification(s)

• Strong collaboration, communication, teamwork and project management skills, with a proven record of success.
• Experience working in relevant fields, such as brand relations, trade associations, third-party organizations, regulatory, or governmental bodies.
• Demonstrated experience in consumer safety, intellectual property, or related issues.
• Proven track record of successfully managing third-party organizations and leading engagements with industry groups, with the ability to influence key stakeholders.
• Ability to work effectively in a fast-paced, ever-changing environment.
• Flexible, strong judgement and personal integrity.
• Bachelor's degree.

Preferred Qualification(s)

• Experience with e-Commerce public policy issues.
• Advanced degree is preferred.