Industrial Tire Manager

Position Summary

The Industrial Tire Manager is responsible for growing industrial tire sales and overseeing the daily operations of the tire department within an assigned territory. This role combines business development, customer relationship management, and operational leadership to drive revenue growth, customer satisfaction, and service excellence.

Key Responsibilities

• Develop new business opportunities and expand existing customer accounts.
• Quote, sell, and support industrial tire products and services.
• Build and maintain strong customer relationships through regular communication and site visits.
• Manage daily department operations, including scheduling, inventory, purchasing, pricing, invoicing, work order processing, and customer support.
• Lead and develop technicians to ensure safe, efficient, and high-quality service delivery.
• Monitor department performance, profitability, productivity, and customer satisfaction.
• Promote a culture of safety, accountability, teamwork, and continuous improvement.

Qualifications

• Experience in sales, service management, operations, or leadership.
• Strong customer service, communication, organizational, and problem-solving skills.
• Experience in industrial tires, commercial tires, construction/OTR tires, or a related industry preferred.
• Valid driver's license and willingness to travel within the assigned territory.

Key Performance Indicators

• Revenue and gross profit growth
• New customer acquisition and retention
• Tire sales growth
• Work-in-progress (WIP) management
• Work order closure and invoice timeliness
• Inventory control
• Technician utilization
• Safety performance
• Customer satisfaction

Ideal Candidate

The ideal candidate is a hands-on leader who can drive business growth, build strong customer relationships, and ensure exceptional operational execution while serving as the face of the tire department.