Program Architect - Qualtrics/Medallia

wd3:dentsuaegis:dan_global

🇮🇳 India

On-site

Manager or above

3 weeks ago

Qualtrics
PMP

3 weeks ago

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Job Summary

We are looking for an experienced Program Architect – Qualtrics/Medallia to lead end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is more strategic than a traditional Project Manager and requires strong expertise in Qualtrics implementation, solution consulting, stakeholder management, and program governance.

The ideal candidate will act as a trusted advisor to clients, understand business problem statements, recommend the right Qualtrics solutions, and ensure successful project execution from presales through deployment. The candidate should have a strong project management background along with deep knowledge of the Qualtrics platform.

Job Description:

Program Architect (Qualtrics/Medallia)

Location: Mumbai

Shift: Night Shift

Experience: 10+ Years

Key Responsibilities

Lead end-to-end delivery ofQualtrics/Medallia implementation projects from pre-sales through project closure, ensuring delivery within agreed scope, timeline, budget, and quality.
Act as theSingle Point of Contact (SPOC) for clients and internal stakeholders, ensuring effective communication and expectation management.
Provide strategic program support aligned with clients'Customer Experience (CX) andEmployee Experience (EX) transformation objectives.
Collaborate with technical architects, integration teams, and business stakeholders to deliver scalableQualtrics/Medallia solutions.
Establish project governance, define roles, responsibilities, decision rights, and RACI matrices to ensure successful project execution.
Develop, maintain, and track integrated project plans, milestones, dependencies, and project documentation.
Own project financials, including budget tracking, resource utilization, forecasting, billing milestones, and cost optimization.
Identify project risks proactively, manage RAIDD (Risks, Actions, Issues, Decisions & Dependencies), and drive timely escalations.
Lead project kick-offs, discovery workshops, weekly governance meetings, status reviews, and solution walkthroughs.
Oversee the implementation, validation, and quality assurance ofQualtrics/Medallia surveys, dashboards, workflows, and integrations.
Manage scope changes through structured change control, impact assessments, and stakeholder approvals.
Plan and manage internal and external resources, including cross-functional teams and third-party vendors.
Ensure quality through defined acceptance criteria, UAT coordination, defect management, and continuous process improvement.
Drive project closure, client sign-off, documentation handover, CSAT collection, lessons learned, and transition to support/managed services.

Key Skills / Requirements

10+ years of experience in technology implementation with proven experience as aTechnical Lead/Program Lead.
4+ years of hands-on experience with Qualtrics and/or Medallia implementations (experience in either platform is acceptable).
Strong expertise inenterprise integrations, APIs, middleware, and cloud-based implementations.
Experience managingmulti-country/global implementation programs.
Strong Project & Program Management experience withPMP Certification preferred.
Proven experience managing client-facing implementations across global teams.
Excellent stakeholder management, communication, and leadership skills.
Experience working inNight Shift supporting global clients.
Willingness to work fromMumbailocation.

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent

Program Architect - Qualtrics/Medallia · wd3:dentsuaegis:dan_global

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