DL
Incident Manager
Diverse Lynx India
Location not stated
Manager or above
3 months ago
- Incident Management
3 months ago
Not enough detail in this posting to match
- Own and manage end‐to‐end incident lifecycle, ensuring quick service restoration
- Act as primary escalation point for incidents and coordinate across teams
- Lead major incident bridges, drive resolution and maintain stakeholder communication
- Ensure compliance to SLAs / OLAs / KPIs and minimize service impact
- Maintain control of incident prioritization, assignment, and closure
- Analyze incident data to identify trends, patterns, and recurring issues
- Prepare and publish incident reports, dashboards, and management summaries
- Track KPIs such as MTTR, backlog, SLA breaches, and major incident metrics
- Provide insights and recommendations for service improvement and risk reduction
Incident Manager · Diverse Lynx India