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DL

Incident Management

Diverse Lynx India
Location not stated
1 month ago
  • ITIL
  • ServiceNow
  • Incident Management
1 month ago
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Role Descriptions: 1. Validate and confirm the actual priority of Incidents reported as critical/ high priority incidents in 24X7 environment rotational shift basis including weekends.2. Chair outage incident conference calls/ group chats and drive critical incidents towards resolution.3. Liaise with the Geography IT Team/ Service Owners to understand Business Context of Incidents and to confirm resolution.4. Responsible for Management Notification/ Communication related to critical/ high-priority incidents. Good Communication Skills is expected.5. Co-ordinates with various Support Groups for resolution and follows Escalation Mechanisms.6. Publish Post Incident Review Reports and review Critical Incidents with management and stakeholders.7. ITIL V3.0| ITIL 4 certification is preferred8. Knowledge in Manufacturing domain is preferred.9. Working knowledge of ServiceNow/Helix as ITSM Tool
Essential Skills: 1. Validate and confirm the actual priority of Incidents reported as critical/ high priority incidents in 24X7 environment rotational shift basis including weekends.2. Chair outage incident conference calls/ group chats and drive critical incidents towards resolution.3. Liaise with the Geography IT Team/ Service Owners to understand Business Context of Incidents and to confirm resolution.4. Responsible for Management Notification/ Communication related to critical/ high-priority incidents. Good Communication Skills is expected.5. Co-ordinates with various Support Groups for resolution and follows Escalation Mechanisms.6. Publish Post Incident Review Reports and review Critical Incidents with management and stakeholders.7. ITIL V3.0| ITIL 4 certification is preferred8. Knowledge in Manufacturing domain is preferred.9. Working knowledge of ServiceNow/Helix as ITSM Tool

Skills: Incident Management
Experience Required: 8-10

Incident Management · Diverse Lynx India

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