DS
Incident & change Management
Damco Solutions Inc
🇺🇸 United States
On-site
9 months ago
- Change Management
- AWS
9 months ago
Not enough detail in this posting to match
Location: Jersey City, NJ - Onsite
Duration: 6-12 months
Job Description:
- Overall 8+ Years exp. Needed
- Handle health of the ticket system
- Mean time to ack, mean time to resolution
- Dashboard
- Automated way of handling incidents
- Define the success of SRE
- How to report the TOIL reduction
- Analyze on the repeated tickets
- AWS -
- SRE terminologies
- Work flow automation in service now
- Automatic catch and expert
- ITSM experience (Incident/Problem/RCA Management)
- - Automation/scripting for incident reduction
- look at health of the ticketing systems
- defining success of SRE - measuring & reporting
- AWS knowledge,
- familiarity with SRE process/terminology
- workflow automations in SNOW
Incident & change Management · Damco Solutions Inc