PC
Incident Analyst
Pyramid Consulting, Inc
🇺🇸 United States
On-site
1 month ago
- Incident Management
- Health insurance
- Pension
1 month ago
Not enough detail in this posting to match
Job ID:26-25029
Pay Range: $35 - $37/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Manage production incidents and monitor alerts
- Lead bridge calls and coordinate technical teams
- Escalate critical issues and drive incident resolution
- Track RCA completion and communicate status updates
- Assess customer impact and determine priority
- Coordinate outages and manage stakeholder communications
- Own major incidents and execute executive escalations
- 2-3 years of incident management experience
- Strong incident leadership and structured thinking
- Business impact awareness and excellent communication skills
- Ownership mindset, focusing beyond just technical troubleshooting
- Must be comfortable for onsite work
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Incident Analyst · Pyramid Consulting, Inc