In-person IT New Hire Orientation Technician

The In-person IT New Hire Orientation Technician will work with Training Subject Matter Experts, prepare equipment, create accounts, and provide data access for new hire orientation classes based on information in the system access forms. Assist with and/or participate in new hire orientation classes. Provide technical support before, during and after new hire orientation classes. This position requirestwo to five years of IT support/Help Desk experience in a user-oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.

• In-person
• Stoughton, MA office location
• $25 an hour
• Two to five years of IT support/Help Desk
• Associate degree or equivalent experience
• Travel required as needed

Essential Functions

• Configure user equipment, set up user accounts and provide data access for new hires based on information in their system access form.
• Assist and participate in new hire classes
• Performs diagnostic tests, modifies or repairs hardware to the board or component level.
• Works with users to evaluate and solve technical issues, by phone or onsite before, during and after new hire classes.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
• Maintains a lot of completed work using an incident-tracking application.
• Produces support documentation.
• Plans, initiates and completes various projects as assigned by the IT Manager,complete all assigned tasks and meets all job-related responsibilities with limited supervision.
• Works with various departments to continually improve efficiency and workflows using new technologies.
• Other duties assigned by the IT Manager as required.

Competencies

• Organized with attention to detail.
• Excellent analytical, logical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience with information technology procedures and practices.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and industry.
• Proficient with Microsoft Office Suite or related software.
• Professional, friendly & understanding personality
• Ability to work independently while functioning effectively as a team member
• Ability to work independently, self-motivator with the ability to plan and initiate.
• Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

 Preferred Experience

• Two to five years of IT support/Help Desk experience in a user-oriented environment.
• Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

Required Education

• Associate degree or equivalent experience with High Schol Diploma/equivalent required.

Work Environment

• This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to lift 25 pounds
• While performing the duties of this job, the employee is regularly required to talk and/or hear.  The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 Travel

• Travel is required for this position as needed. 

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.