IN_Manager_SAP Success Factors_Enterprise Apps-SAP_Advisory_Bangalore

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more 

about us

.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:A career within…. 

Responsibilities: 

• Define the activities for the security area for the SuccessFactors initiative 

• Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention 

• Drive quarterly execution of strategic global initiatives which have been identified as target areas for improving customer experience and customer satisfaction 

• Lead all aspects of initiative planning and execution ensuring that service delivery excellence is incorporated into each facet of the program, especially each interaction with our customers 

• Provide day-to-day management and oversight to the project team(s) accountable for delivering on these initiatives 

• Build relationships and partner with teams cross-functionally as needed to ensure successful initiative execution and impart delivery excellence practices through these partnerships 

• Identify and report on success metrics for each initiative 

• Accurately distinguish which issues are critical, demonstrate flexibility when prioritizing those issues 

• Act as a change agent and thought leader by capturing and sharing service delivery best practices across the organization, with partners and customers 

• Build a network of relationships, internally and externally, with key partners and customers to stay current on service delivery issues impacting sales, growth and renewals and ensure this feedback is shared and actioned as applicable in initiative execution 

Mandatory skill sets: 

SAP Success Factors 

Preferred skill sets: 

SAP Factors 

Years of experience required: 

8 – 11 years 

Education qualification: 

Btech MBA MCA MTECH 

Education(if blank, degree and/or field of study not specified)

Certifications(if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages(If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date