PL
IN-IDOH Helpdesk Analyst
PeopleNTech LLC
- 🇺🇸 United States
- On-site
- Staff / Principal
- 9 months ago
- IIS
- ServiceNow
- HL7
- HIPAA
9 months ago
Title/Role: IN-IDOH Helpdesk Analyst (785852)
State of Indiana
Req. Status: Open
Start Date: 01/05/2026
End Date: 12/31/2026
No New Submittals After: 12/17/2025
Work Arrangement: Hybrid
Worksite Address: Local candidates only, 2 N. Meridian St. Indianapolis IN, 46204
Agency Interview Type: In person only
Engagement Type: Contract
Short Description:
Immunization Helpdesk Analyst
Complete Description:
The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Essential Duties/Responsibilities:
· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Collaborate with IT and data quality teams to improve deduplication processes and system performance.
· Collaborate with internal and external teams and assist on improving Data Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.
Skill Required / Desired Amount of Experience
Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field Required
Experience in a helpdesk, data quality, or healthcare IT support role Required 4.5 Years
Experience with deduplication tools, data matching, or record linkage techniques Required 4.5 Years
Familiarity with immunization information systems Required
Strong analytical and problem-solving skills Required
Excellent communication and customer service abilities Required
Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite Desired
Knowledge of HL7 messaging and public health data standards Desired
Experience working with state or local public health departments Desired
Understanding of HIPAA and data privacy regulations
IN-IDOH Helpdesk Analyst · PeopleNTech LLC