EU
Import/Export Coordinator I
eTeam UK
Location not stated
Remote
1 month ago
- SAP
- POS
- DNS
- EDI
- Excel
- PowerPoint
1 month ago
Job Title: Import/Export Coordinator I
Location: Walton Oaks, UK (Remote)
Job Type: Full-time contract, ~6 Months
Job Description: Role: Import/Export Coordinator
Role Purpose:
Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up. This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full.
Customers:Russia (Raw Material only) and Israel (Consumer & *** & Raw Material) and any other customers if cover is needed.
The role requires close coordination across Supply Chain, Master Data, Pricing, Maersk, and the customer.
Core Responsibilities:
Customer Relationship & Communication
• Act as the primary operational contact for the customer
• Manage PO amendments (quantities, SKUs, loading dates)
• Communicate shipment plans, availability, and export details
• Support trials and new product introductions
• Coordinate dispute resolution and damaged goods claims
Order Processing & Validation
• Receive and validate customer POs
• Manage obsolete or substituted SKUs
• Ensure Master Data extensions are completed for order creation
• Confirm amended POs are final before processing
Sales Order Creation (SAP)
• Create and maintain Sales Orders through OpenText
• Apply pricing, batch, and Incoterm data
• Add batch and Incoterm info post-OpenText processing
• Process FOC orders and arrange shipments
• Clear stuck OpenText transactions
• Route correctly (Maersk, non-Maersk, LCL, DG)
Export & Logistics Handover
• Align with Planning Team if the stock will be available on requested loading dates before you handover to Maersk team.
• Handover SOs to Maersk for booking once complete
• Release blocked orders and check stock readiness
• Plan pallets, containers, and packaging
• Organise export packaging (e.g., Israel outer cartons)
• Identify DG orders for special handling
• Archive POs and documentation in correct files
Post-Shipment
• Raise and follow through dispute cases (credit/debit pricing)
• Investigate damaged goods issues with customer and logistics
Reporting & Daily & Weekly Operations
• Daily SQ01 and ST report to customer
• Daily DN checks
• DN Holding Stock report; delete DNs >7 days
• *** report for Tier 3 Meeting (backup)
• Weekly call with Israel
• Weekly call with Maersk
• Attend project/trial calls as required
Process & System Improvements & Projects
• Support operational projects (e.g., Israel EDI)
• Close identified process gaps (duplicated POs, missing visibility, workflow defects)
• Improve workflows and documentation
• Support SLI review and updates
• Participate in training and tooling improvements
• Take ownership of ad-hoc operational projects (e.g., air shipments, special export requests, urgent routed shipments) as assigned by management.
• OpenText Issues
Training & Cross-Support
• HS Code mailbox (Mondays) + vendor liaison
• SAP workflow monitoring
• Train new internal team members
• Train customer-side operational teams (Israel)
• Support SCD issue resolution
• Provide holiday cover for team absence
Systems & Tools
• SAP (essential)
• OpenText – Validation Tool
• Maersk booking systems
• Excel (required)
• Word / PowerPoint (preferred)
Profile & Competencies
• Comfortable owning customer operational relationship
• Strong in detail, accuracy, and documentation
• Able to handle complexity and multiple orders concurrently
• Communicates clearly across customers, logistics, and internal teams
• Works independently once trained
• Deadline-driven and organised
Import/Export Coordinator I · eTeam UK