Implementation Specialist

Summary:

Provide end-to-end project execution throughout processing implementation projects. Guide customers through applicable Company processing rules, specifications, and documentation.

Responsibilities:

• Assess and document customer needs and corresponding implementation activities.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Identify appropriate processing implementation support documentation (contracts, agreements, forms, etc.) to be provided by customers.
• Handle multiple customer processing implementation projects in parallel.

Requirements:

• Education: Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience.
• Three to five years of Information Technology system knowledge, with a good understanding of network technology, applications, and project management.

Required Skills:

• Good knowledge in payment transaction processing, digital ecosystem, and industry business principles.
• Strong understanding of Company’s digital solutions (MDES, MDES 4 Merchants).
• Good understanding of Company’s payment processing systems, formats, and associated customer host interface testing services and principles.
• Good understanding of the 4-party model and the full transaction lifecycle for Company brands.

Preferred Skills:

• Ability to interact well with the customer.
• Good verbal and written communication skills.
• Self-starter with a desire to learn independently.
• Good project management skills.
• Ability to manage change in a technical work environment.
• Ability to understand theory/principles with business impact and apply this understanding to the work environment.
• Ability to work in matrixed organizations and cross-functional teams.
• Ability to provide basic training and overview of the functions within CIS.

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