Implementation Associate

Job Overview: 

Implementation Associates are primarily responsible for delivering all necessary end-user training and supporting implementation projects in close collaboration with senior implementation staff. This role focuses on achieving and maintaining expert-level proficiency on CureMD’s full suite of products and transferring workflow specific knowledge to all end users involved in respective implementation projects.  

The ideal candidate will possess excellent oral and written communications skills, hands on experience or familiarity with electronic health record systems, strong rapport building abilities, and a true affinity for teaching and training.  

This is a full-time position based at CureMD's Raleigh, North Carolina office, with a hybrid schedule of four days on-site and one day remote per week.

Job Responsibilities: 

• Develop and conduct high quality remote or in person training sessions with new and existing clients 
• Assess individual and group training needs and effectively customize training agendas and content to target and address areas of concern Ensure that customers achieve training objectives within set timelines 
• Perform issue identification, escalation, and resolution for issues encountered during the implementation process 
• Update training materials to incorporate new product features 
• Conduct demonstrations to familiarize customers with new product features 
• Travel nationally to deliver onsite training and go-live support 
• Perform system configurations and customizations as needed in collaboration with implementation project managers 
• Complete assigned project deliverables and provide additional support to project managers as needed 
• Continually identify and define operational issues of our clients and best configure the system to remedy such issues 
• Document customer feature requests for product development 
• Actively participate in the improvement of training programs and materials 

Who You Are: 

You're a kind, passionate, and collaborative problem-solver who values the opportunity to think beyond the way things are. You enjoy building relationships, solving complex challenges, and helping customers successfully adopt technology. You're excited by the prospect of rolling up your sleeves to make a meaningful impact every day. 

Required Qualifications: 

• Bachelor’s degree. 
• 1–2 years of relevant experience in EMR/EHR training or implementation, client service, healthcare, software training/support, project coordination, or a related field 
• Experience in an ambulatory or specialty medical practice—including as a medical scribe—or familiarity with physician billing, clinical workflows, or outpatient practice operations is a plus. 
• Strong verbal and written communication skills, with the ability to explain information clearly to users with varying levels of technical knowledge. 
• Strong computer literacy, analytical and problem-solving skills, and the ability to learn new software, technical concepts, and healthcare workflows. 
• Willingness to travel nationally up to 30% of the time. 

Compensation and Benefits:  

• Competitive Base salary 
• Low-cost health benefits (Medical, Dental, Vision, and Ancillary) 
• Competitive PTO package 
• 100% 401K company matches up to 4% of the base salary. 
• Industry best Learning and Development programs. 
• Entrepreneurial culture with opportunities for growth and development