Immigration Program Specialist Graduate (Work Visa Services) - 2027 Start

Employee Mobility Services (EMS) team provides a one-stop solution for our company's travel, visa and destination services which connect both employees and the business across our global footprint. We achieve the right balance across efficiency, cost, and compliance in helping drive the company's global business growth. We are committed to providing employees with reliable and seamless support, acting with care and empathy.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.

Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

• Support immigration processes for employees and candidates, helping to ensure a smooth and compliant experience across a range of case types and business needs.
• Coordinate with external immigration vendors and internal stakeholders to deliver high-quality support, maintain service standards, and drive positive stakeholder experience.
• Manage case progress and communications throughout the process, including setting expectations, tracking milestones, identifying risks, and escalating issues where appropriate.
• Draft and maintain communication materials, process guides, FAQs, and policy-related resources to improve clarity, consistency, and user experience.
• Contribute to the development, implementation, and continuous improvement of immigration policies, processes, and operational frameworks.
• Analyse case trends, operational metrics, and stakeholder feedback to identify insights, support decision-making, and recommend process improvements.
• Partner cross-functionally with teams including HR, mobility, recruiting, legal, and vendors on immigration-related operations, projects, and evolving business priorities.
• Participate in ad hoc initiatives and special projects related to immigration, mobility, compliance, employee experience, or operational excellence.

Minimum Qualifications

• Individuals who are completing or have recently completed a Bachelor's degree.
• Ability to work effectively in a fast-paced, dynamic environment while managing multiple priorities.
• Strong organisational skills with excellent attention to detail.
• Excellent communication skills, with the ability to explain complex concepts clearly to non-specialist audiences.
• Strong interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external vendors.

Preferred Qualifications

• Experience supporting both local hire and mobility populations preferred.
• Strategic and creative thinker, with the ability to navigate complex scenarios.
• Proactive problem solver, with a track record of improving processes and delivering solutions in ambiguous environments.