Immigration Consultant

Job Description

Contract: Permanent, Full Time

Team: Dublin: Private Client

Office Location: Dublin

The role:

Our consultants are primarily responsible for managing an individual case loads of various personal Irish immigration matters, from responding to initial queries, delivering case assessments to reviewing and filing applications. We are looking for a consultant to join a well-established team as the demand for personal immigration services continues to grow. 

Other key responsibilities will include:

Immigration Case Work

• A key point of contact for a range of assignees and clients, managing their case from initial enquiry through to conclusion of matter
• Responsible for giving advice on, preparing and drafting applications, for private clients under supervision of the management team
• Troubleshooting and establishing case strategy with the Manager and ensuring work is reviewed and signed off at key benchmark stages

Business Development

• Identify new service offerings and communicate with management regarding new potential business opportunities for private clients
• Provide process overviews and regular updates on immigration developments relevant to the practices’ personal immigration services offering.
• Engage in strategy discussions around upcoming projects and best practices with management relevant to personal immigration services
• Use a high level of attention to detail at every step to ensure correspondence is clear, concise, and appropriate to the audience, keeping in mind client style

Administrative/Team Support 

• Delegate work through software management tools
• Analyse case management data to establish best practices
• Identify pitfalls in current management software to improve and develop protocols and process flows.
• Assist with office-wide projects
• Monitor workload, production and workflow
• Train new team members

The team:

Fragomen in Dublin is an immigration consultancy with an enthusiastic team of professionals with extensive experience in Irish immigration and best practices. We provide the full suite of Irish immigration support to some of the biggest employers in the country and the world across multiple industries.

We are a committed, passionate and diverse team of 16. Everyone on the team has a keen interest in immigration, making it a priority to have up to date and accurate knowledge in the fast-paced field of immigration, and to use that knowledge to provide a first-class immigration service experience. Each member of our team genuinely cares both about our Client and about the individuals whose immigration applications we support. We always try to lead with empathy, both externally with our cases and internally on our team.

Team members support each other, whether that means sharing knowledge and skills or in taking on additional work where someone is at capacity. We are very happy to help each other shine. This year we came together as a team and agreed on our 5 team values, which are: Empathy, Empowering Each Other, Solution Driven, Integrity, and Clear Communication. We love protocols and are always on the look out for efficiencies. In the past year, we have been working hard on breaking down our client protocols and immigration processes into guidance that can be used for training and in support of day-to-day case work – when you work on our team, you work with these resources behind you. 

What we are looking for:

The ideal candidate will be a self-starter with a background in a busy client facing immigration role with excellent organisational skills and technical Irish immigration knowledge. Experience with general Irish immigration matters and application types is required, and particular experience of  citizenship, general immigration and start-up / corporate immigration is desired.

Also required:

• Effective communication skills
• A curious and proactive attitude
• Strong time management
• Strong commercial acumen
• Ability to prioritise daily tasks
• Strong attention to detail  
• Initiative and the ability to act independently
• Experience with general Irish immigration matters and application types, more specifically citizenship, general immigration and start up
• Corporate immigration experience is desirable but not a must
• Able to think critically and problem solve
• Keen interest in thinking ahead to mitigate customer problems
• Love working in a team environment 

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Irelandofferings include:

• Competitive Salary: We offer salaries that reflect your skills and experience

• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance and Headspace membership
• Lifestyle and Savings:Discount platforms, cycle to work scheme, tax saver commute schemes and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)

• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodation or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.