Imaging Team Lead

• Lead daily Imaging & Logistics operations, including work intake, prioritization, imaging execution, testing, staging, inventory coordination, and shipment readiness.
• Provide day-to-day leadership for three junior systems engineers and two senior systems engineers, helping balance workload, clarify priorities, and support consistent execution.
• Serve as the primary operational voice and advocate for the Imaging team on stakeholder calls, internal planning discussions, escalation reviews, and cross-functional meetings.
• Develop and maintain forecasting methods to anticipate demand, capacity, staffing needs, equipment constraints, and delivery risks across slow, normal, and peak volume periods.
• Support the development of tools, trackers, reporting views, and operational dashboards that improve visibility into throughput, backlog, risks, dependencies, and upcoming demand.
• Identify, prioritize, and drive process improvement opportunities that help the team scale, reduce rework, improve quality, and create more predictable delivery outcomes.
• Coordinate facility, workstation, imaging bench, network, equipment, and related maintenance needs to keep the operation stable, safe, and productive.
• Lead or coordinate response activities during outages, crisis events, urgent escalations, equipment failures, or other operational disruptions impacting imaging or deployment readiness.
• Build staffing plans that account for changing volumes, team availability, access requirements, cross-training opportunities, and the need to flex support during high-demand periods.
• Create an environment where the team is heard, supported, and empowered to raise issues, recommend improvements, and participate in the evolution of the operation.

Qualifications

• Bachelor's degree in Information Technology, Business, Operations, Engineering, or a related field, or equivalent professional experience.
• Experience leading technical, logistics, imaging, warehouse, infrastructure, or operational support teams in a hands-on execution environment.
• Strong operational judgment with the ability to prioritize competing work, manage escalations, and keep teams focused during periods of changing demand.
• Demonstrated ability to listen, ask questions, learn complex processes, and translate team feedback into practical action plans.
• Ability to communicate professionally with stakeholders, leadership, engineers, operations teams, and cross-functional partners.
• Experience using data, trackers, or reporting tools to forecast workload, monitor throughput, identify constraints, and support staffing decisions.
• Strong organization, follow-through, problem-solving, and documentation skills.
• Must be eligible to obtain and maintain required state, federal, customer, or agency-specific security clearances, background investigations, fingerprinting, and access credentials as a condition of employment.

Preferred Qualifications

• Experience with device imaging, hardware deployment, asset management, inventory control, or technology logistics operations.
• Experience developing operational tools, dashboards, capacity models, work trackers, or forecasting templates.
• Familiarity with regulated, government, security-sensitive, or customer-facing technology programs.
• Experience supporting outage response, crisis coordination, incident management, or operational recovery activities.
• Demonstrated ability to build trust with technical teams by learning the environment before recommending changes.