IHT Service Desk Specialist

IHT Service Desk Specialist

Location: Boise, ID

Onsite Flexibility: Hybrid

Contract Details

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $23.00 / Hour (USD)
• Shift / Schedule: On-site during initial training (4–6 weeks, 5 days/week). Transitions to a hybrid schedule (1 day/week on-site on Tuesday or Wednesday, remaining days remote).
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

ProvidesTier 1 technical support and troubleshooting assistance to end users via phone, email, and chat. Responsible for documenting issues, resolving hardware/software requests, and escalating complex problems to specialized technical teams.

Key Responsibilities

• Provide first-level technical support for end-user desktops, laptops, handheld devices, and network peripherals.
• Deliver phone-based customer service and technical assistance in a high-volume service desk environment.
• Troubleshoot standard enterprise software includingMicrosoft Office 365, Adobe, line-of-business, and proprietary applications.
• Accurately document all customer interactions in the ticketing system.
• Escalate and route unresolved requests to appropriate secondary technical teams.

Preferred Skills

• 1 years of enterprise help desk/service desk experience supporting corporate PC/network clients, network printing, and high-volume phone queues.
• Technical knowledge of Windows 10, VDI environments, Microsoft Office 365, mobile devices, and enterprise ticketing software.
• Basic understanding of Active Directory tools, group policies, and user account management.
• Prior experience in large enterprise environments (healthcare, financial, or tech institutions strongly preferred).
• Outstanding communication and phone-based customer service skills.

Important Notes

• Do not submit candidates with pure software development/programming backgrounds lacking formal IT customer service experience.
• Do not submit candidates with over 10 years of service desk experience (overqualified for this tier).
• Do not submit candidates with a history of attendance issues or poor phone etiquette.
• Interview Process: Initial Screen — 15-minute phone screen; Final Interview — 45-minute virtual panel interview (2–3 interviewers).

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-15634