Head of Client Leadership

At IGD,we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us. 

That’s where you come in. 

We’re looking for aHead of Client Leadershipwho willlead our client service team, delivering better engagement from clients with better IGD solutions.The team sits at the forefront of our commercial engagement, powering commercial success.You’ll thrive on listening and responding to client needs, have a passion for improving outcomes for our industry, and be able to lead commercial engagement at all levels and all types of business across a portfolio of clients. 

This is one of four Head of Client Leadershiproles, and they play a critical role in leading client engagement and ensuring we areoptimising engagement and revenue for IGD. 

Whatyou’ll do 

Key Account Management  

• You will directlylead a portfolio of c.10 existing and strategically important clients, overseeing overall engagement with the customer, with a primary focus on commercial activity. 

• This will mean ensuring all clients get full value from current services by creating and delivering engagement activity andidentifying growth opportunities in key clients across the full range of IGD services and benefits. 

• Comfortable operating up to CEO level, with a primary focus on commercial leaders and insight teams,you’ll deliver excellent customer service, working closely with our support teams, ensuring a swift and effective response to incomingqueries and acting as a partner to your key accounts. 

Commercial Growth 

• You’ll drive renewals AND upgrades to existing client subscriptions throughadditional support and whereappropriate, engage new stakeholders on our other online services. 

• A key aspect of the role will beidentifying new opportunities for IGD Consulting projects. Working together with our Consulting and Insight teams to generate quality leads, proposals and solutions andcreate strong partnerships with strategic clients. 

• We set monthly and annual targets for sales of our online and consulting services, designed to ensure our continuedhigh level of client retention. This will be the primary measure of your success. 
  

Leadership 

• You will lead and develop two Commercial Managers, each of whom willbe responsible for managing a portfolio of c.30 clients, setting clear goals, and driving accountability. You will motivate and inspire your team, ensuring high performance and alignment with businessobjectives. You will be experienced in coaching and mentoring individuals of varying experience levels, fostering professional growth and encouraging collaboration.  

• Strong communication and stakeholder management will be key, as you guide their team through challenges and support decision-making. You will also drive continuous improvement, implement best practices, and lead the team through change to enhance efficiency and effectiveness. 

Whatwe’re looking for 

• You should have gravitas and a strong interest in the Grocery industry 

• A natural curiosity to explorenew ideas, challenge assumptions, and drive efficiencies 

• You candemonstrate a proven commercial background, with experience gained from working in the retail/manufacturer/research space 

• You will need leadership and coaching skills to help develop our wider customer facing team 

The rewards 

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time.

The location 

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles fromCentral London. 

Our behaviours

We’re hungry for better 

We say what needs to be said 

We solve it together 

We make it happen 

More about our people 

We’re looking for inspiring professionals; talented people whoseek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for ourclients and themselves. 

Weseek and attract thevery best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates.Pleasediscuss any adjustments that you mayrequire throughout theselection and assessment process.