Spotify Online Support Advisor with Italian and English

Job Title:

Job Description

Our client helpsmillions of people toconnect totheir favorite songs and create a service that people use to discover and enjoythemusic and podcasts they love!  

 
Would you like to beapartof a team which supports one of the biggest companies,thatprovides legal music streaming services?You will demonstrate excellent communication skills andsupportthe Premium users of Spotify via emailand chat, on social media, and viathe dedicated Spotify Community site.  

Are you looking to havea flexible workingscheduleand work from home in a friendly and positiveworkenvironment where you can develop yourself professionally? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!  
 
What you need to have is:

• Strong communication skills 

• ExcellentItalianlanguage skills (C1)

• Advanced level ofEnglish(B2) 

• Work experience in a customer experience center is an advantage 

• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications) 

• Be organized, have decision-making and analytical skills 

• Readiness to work on shifts Monday to Sunday 

• Team player with a great positive attitude and strong interpersonal skill 

• High school education

  
What do you get from us?

• Competitive salary

• Permanent Work at Home

• Fully paid training

• Medical insurance

• Life insurance

• Performance bonus

• Internet allowance

• Meal vouchers

• Various career development opportunities

• Holiday pay

• Team and Concentrix events

• Getting a free premium account after the 3rd month

Whoarewe? 

With 280,000colleaguesallovertheworld,wespecializeincreatingexceptionalcustomerexperiencesanddrivingdigitaltransformationforsomeoftheworld’sbiggestandbestcompanies. 

We’refanaticalaboutourdiverseandpassionatepeopleallacrosstheworld.Weembraceallourdifferentcultures,individualities,andpersonalitiesbecausewerecognizethatallourdifferencesmakeusstrongertogether.Concentrixisanequalopportunityemployer,andweprocessapplicantswithoutregardtodisability,race,color,religion,gender,nationalorigin,age,sexualorientation,genderidentityorexpressionoranyothercharacteristic. 

Weshowourcolleagueshowimportanttheyarebyshoweringthemwithperks,like acultureofbelonging;clearpathsforcareerdevelopment;professionalsupport,coachingandmentorshipprograms;performance-basedpay; aglobalnetworkoflifelongfriendsandpeers;andmore! (Like,lotsmore.)

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