IAM Support Analyst

About The Job:

• The Application Subject Matter Specialist IAM Support Analyst is responsible for the operational stability, security, and resilience of Identity and Access Management (IAM) services.
• The role provides expert Level 2 / Level 3 operational support for IAM platforms, ensuring reliable authentication, authorization, and access control in line with security, risk, resilience, and control standards.
• Working closely with global IT teams, application owners, infrastructure, cybersecurity, and vendors, this role supports business continuity, access governance, and identity lifecycle processes across the IAM landscape.
• This position is operations-focused, with accountability for incident resolution, service request fulfillment, and ongoing service reliability, operating within an AI-first environment where operational insights, troubleshooting, and continuous improvement are enhanced using AI-assisted capabilities to improve efficiency, stability, and risk management outcomes.

Essential Job Functions:
IAM Service Support & Operations

• Provide Level 2 / Level 3 operational support for IAM services including Okta, Okta Access Gateway, Azure SSO, Microsoft Entra ID Conditional Access, MFA, and Single Sign-On (SSO), leveraging AI-assisted monitoring and diagnostics to improve service stability and issue detection.
• Troubleshoot and resolve authentication, access, provisioning, and policy-related incidents and service requests within agreed service levels, using AI-assisted incident triage, log analysis, and pattern recognition to accelerate resolution and reduce MTTR.
• Perform root-cause analysis for recurring incidents and contribute to problem management activities to prevent reoccurrence, leveraging AI-driven insights to identify recurring patterns and recommend automation or preventive actions.

Platform Operations & Maintenance

• Support IAM platform operational activities including server upgrades, platform patching, maintenance windows, and version upgrades in collaboration with infrastructure and vendor teams, leveraging AI-assisted impact analysis to improve planning and reduce operational risk.
• Participate in Disaster Recovery (DR) planning, testing, and execution to ensure IAM service resilience and recoverability, using AI insights to assess risks and improve readiness scenarios.
• Support availability, performance, and capacity monitoring of IAM services and integrations, utilizing AI-based anomaly detection to proactively identify performance issues and system degradation.
• Proactively identify operational risks and support remediation activities to improve platform stability, leveraging AI-driven analytics to detect trends and predict potential issues before impact.

Application & Integration Support

• Support onboarding, maintenance, and troubleshooting of applications integrated with IAM platforms (SAML, OAuth, OpenID Connect, SCIM), leveraging AI-assisted diagnostics to improve integration analysis and issue resolution.
• Partner with application teams to assess IAM impacts during application changes, migrations, and deployments, using AI insights to identify potential risks and dependencies.
• Validate IAM configurations during production changes, cutover activities, and operational handovers, leveraging AI-assisted validation to improve accuracy and reduce configuration errors.

Security, Risk & Controls

• Support enforcement and troubleshooting of MFA, Conditional Access policies, device compliance rules, and access controls, leveraging AI insights to detect anomalies and potential security risks.
• Ensure IAM operations comply with security policies, audit standards, and internal control frameworks.
• Support identity governance, access certification, account lifecycle management, and privileged access controls.
• Assist with audit requests, compliance reviews, evidence gathering, and remediation activities.
• Monitor and report on IAM-related risks, control adherence, and security incidents.

Qualifications:

• Strong experience supporting Identity and Access Management (IAM) technologies and operational environments.
• Hands-on expertise with Okta, Okta Access Gateway, Azure SSO, Microsoft Entra ID, MFA, and Single Sign-On (SSO).
• Experience supporting authentication and authorization protocols such as SAML, OAuth, OpenID Connect, and SCIM.
• Strong knowledge of Identity Lifecycle Management, Access Governance, and Privileged Access concepts.
• Experience with incident management, problem management, root-cause analysis, and operational support processes.
• Knowledge of Disaster Recovery, business continuity, and service resilience practices.
• Understanding of security controls, compliance standards, audit requirements, and risk management frameworks.
• Experience working with infrastructure, cybersecurity, application, and vendor teams in enterprise environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working within AI-assisted operations, monitoring, diagnostics, or automation environments is preferred.
• Excellent written and verbal communication skills.
• Strong stakeholder management and collaboration abilities.

How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

Unlock Rewards:Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.