IAM Onsite Lead

Top responsibilities:

• Lead day-to-day service delivery of enterprise IAM operations, enforcing contractual SLAs, operational KPIs, and delivery quality.

• Manage incident, request, problem, and change management processes in ITIL-aligned IAM operational environments.

• Lead, mentor, and resource-balance the onsite IAM delivery team to prioritize and execute client operational targets.

• Serve as the primary onsite technical liaison between client stakeholders, infrastructure teams, offshore delivery units, and leadership.

• Drive identity lifecycle management, access governance (IGA), and privileged access management (PAM) initiatives across the ecosystem.

• Direct security audit support, compliance validation, and risk remediation across all enterprise IAM controls.

Required skills:

• 10+ years of overall IT experience with explicit leadership experience managing enterprise IAM service delivery teams.

• Hands-on / SME-level expertise in Saviynt Identity Governance and Administration (IGA) / Saviynt Identity Cloud.

• 5+ years of experience in Identity Lifecycle Management, Access Governance (RBAC, access certifications, automated provisioning).

• 5+ years of experience in ITIL-based Service Delivery and Operational Management queues.

• Must be local to Houston, TX for 100% onsite presence.

• Nice to Have: CyberArk PAM, Okta, Microsoft Entra ID (Azure AD), SAML, OAuth, OIDC, SSO, and MFA.