HVAC Selling Technician

Welcome!

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Location Address: 2999 Industrial Pkwy, Jeffersonville, IN 47130

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Service Experts Company Perks and Benefits for YOU

• Top Pay for Top Performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO provided
  • 24 paid days off within your first year of employment (vacation, personal holidays, & national holidays)
  • 29 paid days off after your 2nd year of employment
• Ready to get out of your work truck? We have ampleadvancementandcareer-growth opportunitiesavailable across the U.S.
• Hold on to your more of your paycheck with Company-sponsoredMedical, Dental,andVision Insurance programs
• Company-provided smartphone,tablet,uniform plan, andtool replacement program
• We’ll make you better at what you do with our internalTraining Academy
• Best-in-class401(k) Retirement Savings Plan with attractivecompany matching contributions
• Company-paid employee Life Insurance with options for YOU and your Family!
• Short-term andLong-term disability insurance options that will protect you and your family if you are unable to work
• Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Key Responsibilities:

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls 
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner 
• Present comfort options of residential HVAC and water heater products and services to new and established customers.
• Strengthen the customer experience through a consultative sales approach focused on customer retention and satisfaction.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner 
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks 
• Completes routine maintenance and equipment cleaning as needed or required 
• Responsible for delivery and removal of parts and equipment needed to complete service work 
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. 
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability 
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction 
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. 
• Represents the company professionally, honestly, and ethically in all business matters and activities 
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed 
• Performs similar/other duties as needed or assigned 
• Regular, reliable attendance

Desired Skills and Qualifications:

• Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician Required ability to work independently; good problem-solving skills
• Proven HVAC sales experience, with a preference for experience with direct selling to consumers
• A demonstrated ability to effectively communicate on concepts to a variety of audiences
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area 
• EPA and safety certifications required 
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories 
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment 
• Proficient and able to install a basic duct fitting 
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, humidifiers, and related equipment with little to no supervision 
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns 
• Effective and efficient time-management and organizational skills 
• Valid driver’s license with acceptable driving record 
• Available to work flexible hours and on-call shifts as needed 
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. 
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas 
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt 
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds 

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The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com