Human Resources Operations Project Specialist I

SUMMARY 

Responsible for independently planning, coordinating, and executing assigned HR Operations projects, including recurring operational initiatives and projects supporting broader departmental objectives. Manages assigned projects from initiation through completion, exercising judgment in developing work plans, prioritizing competing demands, evaluating nonroutine risks, and recommending or implementing solutions within established parameters. Partners with HR leadership on larger, more complex initiatives, independently managing defined workstreams and deliverables while seeking guidance on strategic decisions or matters outside delegated authority. Analyzes project outcomes, operational data, and stakeholder feedback to recommend improvements to HR service delivery and project processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Independently plans and executes assigned recurring and smaller-scale HR Operations projects, establishing project plans, timelines, milestones, and deliverables within agreed-upon objectives.

Manages day-to-day execution of assigned projects and workstreams, independently prioritizing activities, coordinating dependencies, and adjusting plans within established parameters to meet deliverables.

Collaborates with project leads, HR colleagues, subject matter experts, and business partners to evaluate requirements, reconcile competing needs, and recommend practical approaches for assigned projects or workstreams.

Assesses project milestones, dependencies, risks, issues, resources, and budget information; develops mitigation recommendations, resolves nonroutine issues within delegated authority, and escalates matters requiring leadership decisions.

Selects and applies established project management tools and methods to organize workflows, monitor progress, and communicate actionable status updates to stakeholders.

Coordinates HR-related Requests for Proposals (RFPs), evaluating stakeholder requirements, identifying information gaps, and recommending approaches to support timely, accurate responses aligned with organizational standards.

Coordinates change management and communication activities for assigned initiatives, assessing stakeholder needs, recommending communication approaches, and following through on implementation actions.

Analyzes project metrics, HR operational data, and stakeholder feedback to assess outcomes, identify nonroutine issues, and develop recommendations for operational improvements.

Conducts post-project reviews for assigned projects, evaluates results against objectives, and recommends improvements to project processes and HR service delivery.

Evaluates emerging project issues and risks, determines corrective actions within established authority, and presents options and recommendations to project leads or HR leadership when decisions exceed that authority.

Facilitates cross-functional collaboration to evaluate operational workflows, recommend process and procedure improvements, and develop or update standard operating procedures (SOPs).

Coordinates assigned budget-tracking activities, employee engagement initiatives, and HR vendor approval workflows; identifies exceptions and recommends follow-up actions within established procedures.

Evaluates opportunities to improve HR operational processes, develops practical recommendations, and implements approved changes within assigned areas of responsibility.

Compiles and analyzes quarterly HR reports and supporting data for Board of Directors review, identifying trends, discrepancies, and items requiring leadership attention.

QUALIFICATIONS

EDUCATION/EXPERIENCE

Associate’s degree or equivalent combination of education and experience

Two (2) or more years’ experience supporting projects that affect strategy and business objectives.

Two (2) or more years’ General Human Resources experience.

SKILLS

Working knowledge of project management methodologies, tools, and best practices, with ability to apply them to assigned projects and workstreams

Proficient in the Microsoft Office suite, with intermediate-level Excel experience

Excellent attention to detail and organizational skills

Skill in giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate

Ability to evaluate nonroutine project challenges, assess practical alternatives, and recommend solutions while managing multiple concurrent priorities

Ability to independently prioritize competing project requirements and adjust execution plans within established parameters to meet deliverables

Ability to communicate in written and verbal form to effectively exchange ideas and/or provide information

Ability to manage defined operational projects or workstreams, facilitate stakeholder discussions, and drive agreed-upon deliverables

Ability to work and thrive in a fast-paced, dynamic environment with frequent interruptions, distractions, and a fluctuating workload

Ability to process and handle confidential information with discretion

Ability to remain flexible, exemplify resourcefulness and resilience

Ability to understand and express opposing points of view while maintaining positive working relationships

Ability to interact diplomatically with diverse groups of individuals at all organizational levels

Ability to exercise judgment in assessing project risks, resolving nonroutine operational issues, and recommending improvements within established guidelines and delegated authority

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