Product Install Manager (RAPID E-Beam NPI)

Company Overview

Group/Division

JobDescription/Preferred Qualifications

Position Summary

KLA's RAPID Division is introducing a next-generation E-Beam inspection platformand we're looking for a Product Install Manager to lead the installations. You'll manage a team of Product Install Engineers deploying these advanced E-Beam systems at customer fabs worldwide, working closely with Engineering, Manufacturing, and Product Support throughout this brand-new product's launch. It's a hands-on leadership role at the center of a New Product Introduction (NPI) effort, with direct visibility to senior KLA and customer management.  

This role is based in Hsinchu, Taiwan. It requiresup to 50% domestic and international travel to customer fab sites to support installation and upgrade activitiesinside the fab. 

Job Description

• Responsible for timely, successful installation ofnext generation RAPID E-beamsystems at customer sites worldwide, including scheduling resources and managing the process from planning through monitoring after installation.  

• Directly manage a team of Product Install Engineers, providing day-to-daydirection, coaching, and performance guidance.  

• Coordinate in-fab installation and upgrade planning, and support Engineering, Manufacturing, and Product Support teams during early NPI deployment.  

• Prepare and present regular installation status updates to KLA Service HQ Management, local Operations Management, andCustomerManagement. 

• Developthe installation program through strategic planning, and partner with Engineering, Manufacturing, and Product Support to capture and apply lessons learned from each install. 

• Ensure Installation Performancemeets plan.  Ensure issues are escalated to the appropriate function group.  Collaborate with HQ and Tech Support on managing Technical Escalations.  

• Frequentlyinteracts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc. 

• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, InstallCycle time. On-Time Installand,Quality. 

• Manages cost through careful resource deployment, Install case management, and cross-charge management. 

• Reviews Installation documentation includingeQuality checklists, NC’s,Pass downs for accuracy 

Preferred Qualifications

• 5+ years of experience supporting capital equipment installations in the semiconductor industry, with direct exposure to NPI programs orE-Beam systems. 

• Prior experience supporting New Product Introduction (NPI) programs or early-stage product ramps. 

Minimum Qualifications

• Bachelor's or master’s degree in engineering or a related technical field.  

• 3+years of work experience in supporting comparable capital equipment for the semiconductor industry. 

• Proven project management and organizational skills gained from managing installations, upgrades, or field programs.  

• Experience presenting technical status and project updates clearly to senior stakeholders 

• Good interpersonal/communication skills in understanding customer needs. 

• Willingness and ability to travel domestically and internationally for extended periods (up to 50%) 

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searchedKLA’s Careers websitefor legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email totalent.acquisition@kla.com toconfirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.