DL
HRO - German Language Support
Diverse Lynx India
🇮🇳 India
On-site
1 month ago
- Workday HCM
- ServiceNow
- SuccessFactors
1 month ago
Role Summary
We are seeking HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client. The role involves delivering Tier 1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory.
Requirement Location: Bangalore
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Key Responsibilities
A. HR Helpdesk Advisory (Tier 1)
Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.
Provide voice and non-voice support in German and English.
Manage and resolve tickets across multiple HR queues.
Support high-touch cases such as pay-out, health, and wellness-related support.
B. Hire-to-Retire Transactional Activities
Process Workday HCM updates across the employee lifecycle.
Support onboarding activities, including document verification and background checks.
Coordinate offboarding workflows, including exit documentation.
C. Learning and Development
Familiarity with end-to-end workflows within learning administration.
Is able to coordinate and calibrate with different stakeholders.
Ensures managing vendor coordination, invoicing, and learning event administration.
D. Data Quality
Maintain SLA, TAT, and quality standards.
Ensure PII protection and data confidentiality.
Utilize ServiceNow, dashboards, and knowledge bases.
E. Continuous Improvement
Identify process gaps and suggest improvements.
Participate in training, calibrations, and governance reviews.
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Required Skills & Qualifications
Fluency in German (B2-C1).
Bachelor's degree in HR, Business, Commerce, or related fields.
1-5 years of HR Shared Services experience.
Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.
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Behavioral Skills
Strong communication and customer service orientation.
Ability to work in 24/7 operations.
Problem-solving and attention to detail.
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Preferred Skills
Experience supporting global clients.
Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.
Certifications such as Workday HCM or Goethe German certifications.
HRO - German Language Support · Diverse Lynx India