HRIS Analyst

About the Role
The ideal candidate is customer-focused, detail-oriented, highly organized, and capable of resolving issues independently while collaborating effectively with HR Operations, Payroll, IT, and HR Systems teams.
Keys responsibilities:

1. Take calls/emails/remedy tickets from store managers/ employees regarding onboarding challenges/ questions
2. Troubleshoot the issue and come up with level 1 resolutions and if level 2 support is required then is able to create remedy ticket/ email level 2 team (IT, HR Ops, Payroll) to resolve/ provide support
3. Follow-up and be able to support stores successfully complete onboarding.

Key skills:

1. Ability to communicate fluently in English - written, oral and through tickets.
2. Problem solving ability - be able to understand the basic technology/ process challenges and trouble shoot with the store manager as well as the backend teams - IT and Payroll to resolve the issue
3. Have a sense of urgency and understand the importance and implications of completion of the onboarding process on time
4. Ability to learn process/ technical trouble shooting with minimal training and documentation
5. Critical thinking skills - able to connect the dots and identify the root cause of the problem and loop in the right teams to resolve onboarding issues.
6. Self-organized and able to execute the job responsibilities with minimum supervision.

Preferred Qualifications

• Experience supporting retail operations or multi-location environments.

• Exposure to PeopleSoft HRMS, Oracle HCM, or other HR technology platforms.

• Knowledge of HR Operations, Payroll, Employee Data Management, or Shared Services processes.

• Experience with case management tools such as Remedy, ServiceNow, or similar ticketing platforms.