AI
HR Operations Specialist - Workday: 26-03151
Akraya, Inc.
- 🇺🇸 United States
- On-site
- Mid level
- 18 hours ago
- ServiceNow
18 hours ago
Not enough detail in this posting to match
Contract Type:Â W2
Duration:Â 12+ months
Location: West Palm Beach, FL (#LI-Hybrid)
Pay Range: $20 - $23 per hour
#LP
Job Summary:Â This role is for an experienced HR Operations Specialist focused on supporting U.S. HR Operations. The specialist will handle high-volume Workday transactions, manage cases in ServiceNow, and resolve complex employee issues. The position requires a detail-oriented individual comfortable with multiple HR functions in a fast-paced environment.
Key Responsibilities:
Employee Lifecycle & Workday Operations
- Execute high-volume Tier 1 Workday Core HCM transactions supporting the employee lifecycle, including employee data updates, employment changes, organizational assignments, and other routine HR operational activities while ensuring accuracy, completeness, and policy compliance.
- Process and validate a broad range of compensation-related transactions, including salary changes, incentive payments, corrections, and other compensation administration activities in accordance with established policies and approval processes.
- Support organizational data maintenance within Workday, including supervisory organization updates, organizational structure changes, and related foundational data management activities.
- Perform quality reviews and validation of completed transactions to ensure data integrity, compliance, and successful completion of Workday business processes.
- Support recurring operational activities, high-volume transaction processing, mass updates, and employee lifecycle events while consistently meeting service level expectations.
- Provide Tier 2, Tier 3, and Premier HR Operations support by investigating and resolving complex employee inquiries and operational issues across Workday and ServiceNow.
- Independently manage complex HR Operations cases requiring research, analysis, cross-functional coordination, and resolution.
- Perform root cause analysis to identify process, data, or system issues and recommend appropriate corrective actions.
- Validate end-to-end completion of HR transactions and ensure employees receive timely and accurate communication throughout the resolution process.
- Investigate transaction exceptions, data discrepancies, integration issues, and operational problems by partnering with HR Technology, Payroll, Compensation, Benefits, and other internal stakeholders.
- Participate in User Acceptance Testing (UAT), production validation, system enhancements, and operational readiness activities supporting Workday and ServiceNow.
- Identify opportunities to improve operational processes, increase efficiency, reduce manual effort, and enhance employee experience.
- Maintain accurate documentation, knowledge articles, standard operating procedures, and process documentation as required.
- Support operational projects, process improvement initiatives, and organizational change activities within HR Operations.
- Ensure all work is performed in accordance with established policies, compliance requirements, data privacy standards, and internal controls.
- 5+ years of progressive HR Operations experience supporting employee lifecycle processes.
- Hands-on experience processing HR transactions in Workday Core HCM. Demonstrated hands-on experience processing employee lifecycle transactions in Workday Core HCM with the ability to quickly learn additional HR operational processes and transaction types.
- Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform.
- Strong understanding of employee lifecycle processes, HR operations, and Workday business processes including processing employee job changes and other advanced Workday Core HCM transactions.
- Experience supporting compensation-related transactions and employee data management.
- Strong analytical and problem-solving skills with demonstrated ability to investigate and resolve complex operational issues.
- Excellent attention to detail with a strong commitment to data accuracy and quality.
- Ability to manage multiple priorities while consistently meeting service level commitments.
- Strong written and verbal communication skills.
- Ability to work independently while collaborating effectively across multiple HR functions.
- Experience supporting Tier 2 and Tier 3 HR Operations.
- Experience supporting U.S. HR Operations within a large, complex organization.
- Experience supporting multiple areas of HR Operations, including compensation administration, organizational changes, employee lifecycle transactions, and HR case management. Candidates are not expected to have experience across every operational process; strong foundational HR Operations and Workday Core HCM experience with the ability to learn is highly valued.
- Experience partnering with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.
- Experience participating in Workday testing, production releases, UAT, or operational deployments.
- Experience supporting continuous improvement, process optimization, and operational excellence initiatives.
- This role requires experience supporting U.S. HR operations within large, complex organizations, specifically focusing on employee lifecycle processes, compensation, and data management.
Akraya is an award-winning IT staffing firm consistently recognized for our commitment toexcellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
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HR Operations Specialist - Workday: 26-03151 · Akraya, Inc.