HR Onboarding Process Specialist with Italian

Job Description

• •  Between 1–4 years of HR operations experience, including complex employee lifecycle transactions, quality review, case resolution or reporting.
  • Graduate degree or equivalent practical experience; HR, business or analytics discipline preferred
  • Strong knowledge of workforce administration, onboarding, leave and time processes
  • Proficiency in SAP SuccessFactors / HCM, relevant SuccessFactors modules, HR4You (ServiceNow HRSD), Microsoft Office and reporting tools
  • Experience with mass changes, data audits, complex cases and operational reporting
  • Knowledge of employee-data privacy, approval controls and downstream payroll impacts
  • Ability to coach associates and coordinate local or regional requirements –

• •  Resolve complex workforce, onboarding, leave, time and employee-data cases.
  • Quality-check individual and mass data changes, contracts, employee files and downstream notifications.
  • Investigate data-integrity variances and coordinate corrective updates across HR systems.
  • Coordinate leave-vendor activity, return-to-work processing and locally delivered case administration.
  • Administer approved onboarding or exit surveys and prepare experience reports.
  • Consolidate time-administration inputs and maintain operational process documentation.

• •  Coach associates, maintain SOPs and monitor case quality, service levels and recurring root causes.
  • Escalate non-standard, legally sensitive cases