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Houston - OCM Consultant III

LanceSoft Inc
  • 🇺🇸 United States
  • On-site
  • 2 weeks ago
  • Change Management
  • Microsoft Word
  • PowerPoint
  • Excel
  • Outlook
  • ADO
  • Azure DevOps
2 weeks ago
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Job Details
Position: OCM Consultant III
Duration: 12+ Months
Pay Rate: $80.00 - $82.00 on w2
 
Job Responsibilities
Reporting Relationship
  • Reports to: Program Manager with dotted line to OCM Mgmt team
  • Works closely with: Project leadership, technical SMEs, business stakeholders, communications, training, and impacted user groups
  • Key Responsibilities
  • Translate direction from IT Leadership, project leadership, OCM leadership and technical SMEs into actionable OCM tasks and deliverables.
  • Gather information about system, process, role, and organizational changes and convert it into clear, audience-focused materials.
  • Create and maintain change management plans, activity trackers, schedules, risks, issues, and dependencies.
  • Conduct interviews, working sessions, and impact discussions with project team members and SMEs.
  • Document changes to processes, systems, roles, responsibilities, and user experiences.
  • Identify people-side risks, readiness concerns, resistance points, and adoption barriers; recommend practical mitigation actions.
  • Develop and maintain stakeholder lists, audience maps, impact assessments, and readiness information.
  • Create and execute communications and engagement activities using appropriate channels for each audience.
  • Draft communications, presentations, FAQs, talking points, newsletters, job aids, quick-reference guides, and other supporting materials.
  • Develop and maintain communications tools such as Teams and SharePoint sites.
  • Support train-the-trainer activities, end-user training logistics, training delivery, and follow-up activities as needed.
  • Coordinate reviews and approvals with SMEs, project leads, business representatives, and communications partners.
  • Facilitate meetings, workshops, focus groups, readiness discussions, and job-impact sessions.
  • Track completion of OCM activities and escalate delays, decisions, risks, or unresolved dependencies.
  • Support go-live readiness activities, adoption measurement, reinforcement, and post-implementation follow-up.
  • Collect feedback from users and stakeholders and adjust OCM activities based on findings.
  • Maintain organized project documentation and provide concise status updates to OCM and project leadership.
  • Share lessons learned and reusable materials with the broader OCM team.
 
Required Qualifications
  • Bachelor’s degree or equivalent experience.
  • Two or more years of experience supporting organizational change management, communications, training, implementation, project coordination, or a related discipline.
  • Practical experience creating and executing communications, training, readiness, or stakeholder engagement activities.
  • Ability to work from strategic direction and independently complete detailed execution work.
  • Strong written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple assignments, prioritize work, meet deadlines, and follow through on commitments.
  • Ability to work effectively with technical SMEs, business stakeholders, project teams, and employees at varying levels of the organization.
  • Strong active listening, facilitation, collaboration, and relationship-building skills.
  • Ability to explain technical or process changes in clear, practical language.
  • Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, SharePoint, and Teams.
 
Preferred Qualifications
  • Experience supporting IT implementations, system migrations, process transformations, or other technology-enabled changes.
  • Track record of delivering scalable OCM plans for multiple projects simultaneously.
  • Experience developing job aids, quick-reference guides, training content, presentations, or employee communications.
  • Experience supporting readiness assessments, stakeholder analysis, change impact assessments, or adoption measurement.
  • Familiarity with ADO (Azure DevOps) or similar planning tools.
  • Success Measures
  • Success in this role will be demonstrated through:
  • Demonstration of active listening skills.
  • OCM deliverables completed accurately and on schedule.
  • Clear, practical communications and training materials delivered to the right audiences.
  • Timely identification and escalation of readiness risks, dependencies, and adoption barriers.
  • Effective coordination with project teams, SMEs, and business stakeholders.
  • Strong participation in training, engagement, and readiness activities.
  • Willingness to ask meaningful questions following thoughtful personal investigations.
  • Reliable follow-through, organized documentation, and transparent status reporting.

Houston - OCM Consultant III · LanceSoft Inc

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